HORRIBLE OLD FOOD!!!

Wish I could give ZERO stars! Pathetic service. I purchased shrimp yesterday afternoon at the Lansdowne branch. Got home, put it in the fridge and not long after I opened the packet and it obviously smelt off. Stunk up the whole house. I put the packet back in the freezer as the shops had already been closed meaning I would take it back the next day just to find out that they cant refund me because the shrimp was defrosted and I put it back in the freezer???? I mean are these people illiterate? The boss included. The manager advised that his boss said this smell is normal. ***??? At this point it wasnt even about the lousy R115 It was the principal of a big company and a customer who spends thousands at a time. You without a doubt lost a customer. They didn't even try to assist but looking at the reviews, it seems like a normal thing with this company! I wasted my time and petrol trying to get assistance from a company that already made up their minds where they pathetic policy is concerned. Your goods are off, so take responsibility for it! The manager Franklin told me to take the stuff home because that hows it normally smells. BULL****! You dont mess with seafood and I told him to go feed his family with that if its normal. Wow just wow i dont even have words for this. Goodbye Visvabriek. I hope your customers all see how terrible your service is and that you close your doors very soon! Read all your reviews on hello Peter. Seems like everyone complaining about the same things.

The head office says they understand what you saying but when they speak to their staff you like an idiot because they tell them something else. This news WILL travel and I WILL NOT LEAVE THIS! As I said... its about the principal. You tell your boss to call me and I'll tell him myself from a business owner to a business owner how to give proper customer service!