CG
candice G
Active since Dec 2014
10
Reviews
0
Industries
Reviews
10 reviews4 months ago
HORRIBLE OLD FOOD!!!
Wish I could give ZERO stars! Pathetic service. I purchased shrimp yesterday afternoon at the Lansdowne branch. Got home, put it in the fridge and not long after I opened the packet and it obviously smelt off. Stunk up the whole house. I put the packet back in the freezer as the shops had already been closed meaning I would take it back the next day just to find out that they cant refund me because the shrimp was defrosted and I put it back in the freezer???? I mean are these people illiterate? The boss included. The manager advised that his boss said this smell is normal. ***??? At this point it wasnt even about the lousy R115 It was the principal of a big company and a customer who spends thousands at a time. You without a doubt lost a customer. They didn't even try to assist but looking at the reviews, it seems like a normal thing with this company! I wasted my time and petrol trying to get assistance from a company that already made up their minds where they pathetic policy is concerned. Your goods are off, so take responsibility for it! The manager Franklin told me to take the stuff home because that hows it normally smells. BULL****! You dont mess with seafood and I told him to go feed his family with that if its normal. Wow just wow i dont even have words for this. Goodbye Visvabriek. I hope your customers all see how terrible your service is and that you close your doors very soon! Read all your reviews on hello Peter. Seems like everyone complaining about the same things. The head office says they understand what you saying but when they speak to their staff you like an idiot because they tell them something else. This news WILL travel and I WILL NOT LEAVE THIS! As I said... its about the principal. You tell your boss to call me and I'll tell him myself from a business owner to a business owner how to give proper customer service!
0 replies
9 months ago
STAY AWAY! NEVER ABLE TO ASSIST WHEN YOU NEED THEM
Hate that I even have to give them a star. Our insurance claim was rejected for the second time. With the heavy rains our pool collapsed. They sent someone out to assess and from the minute this guy walked in, he looked only for faults. Didn't ask any questions, he walked in with the intention of rejecting our claim. What's the point of having insurance of you never assist us when we need assistance. Our pool was approved on our plans, we used a registration business to install but ofcourse anything to reject us. Im absolutely looking to move my insurance immediately and soon after my bond as well as my entire business from you guys. I WILL NEVER RECOMMEND YOU TO ANYONE. SAHL IS NOT THERE WHEN YOU NEED THEM!!!
112 replies
38 months ago
We want answers and our Money back!
We have recently switched our bond & cancelled with FNB. All paperwork was sorted well in advance and our bond with FNB was settled in full plus interest at 12.70% per annum from 17 January 2023 to date of payment, both days included as per the attorneys but yet FNB still has the audacity to charge us interest after the bond has been settled with an immediate payment. We would like to know why on earth we had to pay an additional amount of R11,000 for interest if our bond was settled and not with you anymore! We get threatened with lawyers and being handed over and always the losers as obviously that forced us to make the payment. This is monies that WE ARE PAYING FOR and FNB feel they can just take (As usual) We would like to speak to someone competent enough to answers our questions and not just keep repeating themselves with jumbo that they themselves don't even understand and this matter wont be left just here! This is a lot of monies that we had to pay in unnecessarily which we cant afford. I expect a phone call from management that knows exactly what's going on and why we had to lose another R11,000 to FNB which is utterly unfair to us as PAYING customers. My husband has been with FNB for many many years and its always seemed to be a problem with monies that just gets deducted but this one just takes the cake. FNB this is ridiculous. communication is putrid. Was this matter dragged out on purpose in order for FNB to score one last time? What are the reasons for this? WE WANT ANSWERS!!! WE WANT OUR MONEY BACK!!! You think absolutely nothing of your customers. We could understand if we still had a bond with you but it was closed and settled so what are your reasons???
53 replies
45 months ago
Disappointed
I placed an order on pnp asap this morning just after 11am. I have yet to receive my order. I called your customer care numerous times and only twice was I able to get through. The lady said that she will call the store to arrange a delivery but nothing. Im still waiting. A guy also said he will call the store and call me back. Im still waiting. There was no call from the delivery guy. No update on my status to say that my order was even collected from the store. Nothing. Im still waiting at 5pm. This is the 2nd time I have an issue. I waste alot if airtime to try to get through to your customer care and get absolutely NO HELP. This is ridiculous. Your people lie to customers about progress. I dont even think they make any record on their side because on both occasions I've had issues, there was no record put on the system when I spoke to another person.
148 replies
63 months ago
RCS LIES AND DECEIT. CLOSE MY ACCOUNT!!!
I have contacted RCS in Oct 2020 with regards to closing my paid up edgars account. I was finally assisted by Rachmat Mayman who received all proof from me and told me that my account was prepped for closure. It is now Feb 2021 and I was just made aware that my account is still active and accumulating interest which I am liable for! I would like my account to be closed immediately with proof that its closed. I will not pay a cent. STOP FEEDING OFF PEOPLE!
56 replies
66 months ago
Great customer service
Thank you to Nazeema for personally taking charge and assisting me when no one else did. Thank you for apologizing on behalf of the team with regards to the miscommunication and making a way to assist in my payment being made as soon as possible as promised.
56 replies
68 months ago
Where's my funds???
I've resigned on the 31 August and all forms for my withdrawal was sent through by my employer before that date. Whenever I've asked for an update I was told that 10x is waiting on the final contribution which went into almost the middle of September. Its almost the end of September and I now get no response from your team. I was told that the funds will be paid this week but its now worrying me that all of a sudden no one responds and ignores my emails. I would like to know whats happening with my funds and when it will be paid out.
106 replies
100 months ago
No responsibility taken for breaking a part on my car
Last week my husband took my car to hi q in athlone to replace a cv and do wheel alignment. We noticed the car still pulling to the side and not driving smooth at all anymore and we could only take it back today Sat, 20 Jan17. We then noticed the level sensor was broken. I called to speak to the maanger who came up with several story to back themselves up. He then basically implies that we broke it. I refuse to pay for something I had not broken. Note that this part is at the bottom of the car where the cv was being fixed. How ironic! So we lifted the car up and fiddled under it to break the part off ourselves? One of your workers had no knowledge that this part had to first be removed before replacing the CV but they thought they would bypass that and clip it. Now today they wanted to super glue it??? I am disgusted because besides the fact that not even the manager wants to take responsibilty that one of his workers did infact break the part, the wheel alignment is still not fixed and we driving around looking for someone to fix it. Someone is going to pay to replace the level sensor and it will NOT be us. Then they blame the thread on the tyre which was never a problem before bringing our car to you. Ever excuse in the book to come up with! We hear how u bamboosle other customers while we standing there and we won't take this laying down! Silly mistake like this costs us a fortune and we will not be liabe to pay it! Can someone pls contact me other than the uninterested manager at athlone branch that giggles while I speak to him on the phone. Just because it's not your car doesn't mean you can mess around with people and do back door procedures to get the job done. If your worker did not know what they were doing then they shouldve said so and we wouldve gone else where. As simple as that. But it's easier 5o take people's money and not care about their property. I am expecting someone to call me soon. ********** 875
0 replies
102 months ago
NO CORDLESS PHONE AS PROMISED
On every bill I received it mention that when moving you can get a free cordless phone as house warming gift from telkom. I even called before logging to move and I was told to place an order online to qualify which I did. The move is done after waiting a whole month and a half and when I call to find out I am told telkom doesn't give free handsets. In fact they know nothing about what it says on their own bills that they send to customers. The supervisor them selves knows nothing and is all of a sudden never available. I would like my phone as PROMISED! otherwise consider that as false advertising. I see I'm not the only one having to deal with this **** from telkom. I waste a lot of my time being on hold just to speak to someone countless times to be let down and disappointed. I will be waiting on a response and for my FREE CORDLESS PHONE!
210 replies
125 months ago
billed more than I signed for
I upgraded in oct 14 for a R189 package. Ever since oct 14 I've been billed R198. I've had endless problems with MTN with no help at all. I've been paying R200 since oct 14. But now I get notices that I need to pay in an amount which I will NOT! Correct my package as my day doesnt evolve around calling 808. I went into the store they logged req# 6029953 I am still waiting on some1 to call me. I called 808 again and Carlen point blank told me MTN will not help and not correct this. So who must pay for the charges now seeing that MTN increased contracts by R10! Should I have been billed at my correct amount of R189 I would not be getting notices seeing I pay R200 every month. Correct my contract as I WILL NOT PAY ANY EXTRA! And if I am black listed for anything I will take this further. MTN has been the worst mistake of my life since day 1 I regret ever upgrading! I expect someone to call me. And train ur staff to treat customers better and to deal with problems faster. All I see on hello peter are complaints. I will not run up & down to stores and making phone calls for something that was MTN mess up. Sort my problem out as I keep getting emails for notices that im not happy about
75 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (20%)
1 Star
7 (70%)