Non-existent customer service and spoiled food on the shelves

Beware of Visfabriek products and poor customer service. I bought 2 packets of puff pastry that were moldy. I took it out of the freezer to use 9 days after purchasing it and discovered it was moldy. It was a Sunday therefore I sent an email to the head office. Nobody rep**** on the Monday morning and I called the store where I purchased it. I was told that they have a 7 day refund policy (a 7 day refund policy for something that has a 1 year best before date). I then called the head office and I was told that someone would get back to me. Nobody did. I called the store again the next day but the manager was not there. I called the head office again and was told that the person I spoke to the previous day was not available she would call back in the afternoon. She did not. I called again the next day and was told that someone would contact me the following day. Nobody did, It seems like a tactic to get me to give up but I will not. The customer service is pathetic and their refund policy is ********* because it contradicts the Consumer Protection Act. I have been calling and emailing all week. They are not interested in my complaint so I can only assume that the batch of pastry is still on the shelf. Next steps are Health Inspector, Goods and Services Ombudsman, Consumer Protector.