VIVA-LITE Gets an Absolute Thumb's down

I ordered my Viva-Lite a year ago, loving the idea of natural lighting yet I still wait, just not so patiently anymore. I'm not sure what went wrong with my parcel but it was returned with no opportunity to collect. After at least 30 emails back and forth, the issue still hasn't been resolved and they continue to brush me aside. I really want to warn future consumers against viva-lite.com and vita-lite.co.za.

From previous experience of numerous online shops, I am always refunded if the parcel was lost, and from the tracking this parcel even appears to have already arrived back at the sender. What the sender doesn't realize is that I have paid a substantial amount for quite a few lights, which they have probably already put a considerable markup on...and they can't even partially refund me.

A very bad reflection on this company, and absolutely disgusted by their, I don't care about the consumer, 'no resolution policy'.