Emotionally Traumatized, Evicted 30 minutes into a 4 night stay

We have booked accommodation through Lekkeslaap for many years, but in Jun 2021 we had a traumatising experience with V'Kansi Khaya. As dog lovers we are aware that there are units / establishments that do not accept dogs in their accommodation and we always make sure to check for this.

We booked a 4 night stay at V'Kanzi Khaya's chalet that does not specify that they do not accept dogs (only the studio unit specifically states that dogs are not allowed). We paid in full, and arrived at the unit. After unpacking everything, we realised that we were short a room and requested the owner to please unlock the room. Upon arrival, Andre opened the door and I said he must just be careful that the dog does not come out.

Andre closed the door and very rudely informed me that they do not allow pets in the chalet. I apologised immediately, as we were not aware that they do not accept pets as nothing was stipulated on the description of the unit. Andre walked away instructing me to phone Lekkeslaap and sort it out. Andre refused to give us a refund as it was our mistake for booking the unit. We panicked and immediately started packing up, packed the car and left the premises within 30 minutes, only to realise it was 16:00 in the afternoon on a public holiday before a long weekend in Clarens and we had nowhere to go.

Left stranded with the option of waiting for feedback from Lekkeslaap on what we can do now, or trying to see if by any chance we can find alternative accommodation or we have to return to Jhb and make sure we get home before the lockdown curfew. All the shock kicked in at once and we were stranded with no assistance of any kind, no refund to pay for alternative accommodation if we were lucky enough to find alternative accommodation.

With it being so late in the afternoon already, we were willing to lose 1 night's money but requested the rest of our money be refunded to us to pay for alternative accommodation, but Andre blatantly just refused to try and assist in any way. Andre's only response was 'Why should I lose money' - according to him we were the ones that had made the mistake - BUT the description of the unit does not indicate that pets are not allowed.

How can this be fair? In any industry, what you see is what you get, what is advertised is what you purchase?