VLR - disorganised and lack communication!

Handed all my documents in for registration on 26 Sep 2022 and also ordered a license plate (bike). I was told it will be ready in a week. I went away for holiday. Came back on 19 Oct 2022. Went to collect my papers and plate. I was told that the plate machine was broken and all plate orders for September was lost!! Now they don’t know who ordered plates in September??! How is this possible?!?! Disorganised is the word. I was told that the plate can be ordered and I can collect the next day?! I stay too far from this office. I gave them three weeks to get everything done and still I must go back!!? I opted for a refund to do my Plate somewhere else. Got it done cheaper anyway. VLR is disorganised and lack communication because none of this was communicated to me at all. Their email communication was good until I paid for my stuff. Then nothing. Won’t go back