Active since Jul 2013
This is a disgrace of an operation/store. Communication is non existant. I regretfully placed an order for a laptop on asus.com and without my knowing this DG store is fulfilling it. After 5 days, I'm trying to follow up on my order and I can't get hold of anyone. I have phoned, sent Whatsapp messages, tried the live chat (which never goes through to an agant) and to no avail. I still don't know where my money or my laptop is. Save yourself a lot of anger and frustration and DON'T use this mess-up of a company to do business with!!!
I have sent numerous messages on their website, Facebook and even got an e-mail address and sent my complaint to them with a lot of photos. I got almost no response from them. Camp Master just don't care about after sales service. Their response times (if any) are ridiculous. After the ******* product I received out of the box (Gazebo) and after this type of service which I have been complaining about for more than a month, I will not support Camp Master ever again!
I wrote a message on Camp Master’s website about the very poor quality product I got straight from the box for Xmas. I requested they send me an email address to send them all the photos I took. I still got no reply. I honestly don’t think they care.
8 month old HP Victus gaming laptop ssd failed. Logged ERMA with Evetech. They collected the laptop the Wednesday. Phoned next Thursday (8 days later) to enquire, Established they only concluded the fault the previous day (they had the laptop a week). After speaking to 2 people and manager Wiehahn, he promised he will personally see to it that laptop gets repaired and delivered that day or next day. (Thursday or Friday). Up until Sunday, still nothing, no updates, no progress. This is unacceptable and quite lame from such a big institution!
I bought amongst other things, the "Classy Electric Coffee Warmer Coaster and Mug set" which contains a ceramic/porcelain coffee mug. It was sent to me in a courier BAG using Pargo. Upon receiving it, I immediately realised something is wrong. I opened the courier bag and a few pieces of ceramic/porcelain fell out. Upon opening the box containg the mug and warmer set, it was a mess inside. It was almost like somebody threw everything in there and the worst of all the mug was in pieces!! Totally unusable!! I immediately logged a ticket with their support and included photos. I got a message back stating they'll get back to me in 48 hours. That was the last I've hear from them. It is now 71 hours later and still nothing. As this was supposed to be a Christmas present, I know that this won't be resolved by then. I won't purchase anything from Hyperli again!!
Handed all my documents in for registration on 26 Sep 2022 and also ordered a license plate (bike). I was told it will be ready in a week. I went away for holiday. Came back on 19 Oct 2022. Went to collect my papers and plate. I was told that the plate machine was broken and all plate orders for September was lost!! Now they don’t know who ordered plates in September??! How is this possible?!?! Disorganised is the word. I was told that the plate can be ordered and I can collect the next day?! I stay too far from this office. I gave them three weeks to get everything done and still I must go back!!? I opted for a refund to do my Plate somewhere else. Got it done cheaper anyway. VLR is disorganised and lack communication because none of this was communicated to me at all. Their email communication was good until I paid for my stuff. Then nothing. Won’t go back
Booked return flights to Port Elizabeth. Arrived ahead of time at OR Tambo. Upon check in, had some admin issues. Was delayed by an hour. Still had time to grab a quick breakfast. Boarding gate gave us 15 minutes to board. We arrived late. I know it us mostly our own fault - we need to make sure to be on time. YET, Airlink made NO effort to get hold of one of us four passengers to make sure we are at the airport and ready to board. Just a quick phone call and we would have been there. Upon return from PE airport, sitting at the gates, I watched another airline go out of their way to find the last passengers not boarded yet. I won't use Airlink again!!
I logged an enquiry concerning payment holiday on 17 April 2020. Received a Case number C-**********1. A week later (24 April) I received an e-mail stating that this case has been closed - WITHOUT HEARING A WORD FROM ANYONE. I replied on the mail and got the same case number. Haven't heard anything again from no one. On 28 April 2020 I decided to phone them. I spoke to a guy named Johnny. I informed him that I am recording the voice call and he confirmed. I explained my situation to him and he said they have a backlog and apologised. I was then informed that, since I did "apply" for payment holiday, it will still go through. As long as I have funds in my account for the debit order to go through, then the debit order will be refunded within 72 hours (3 working days). That did not happen and I received no further feedback or assistance from anyone at Ford Credit!
Francois Grobler was very professional and accommodating in my requests. Even with a lot of back and forth from the banks, he still remained positive and stood by me all the way. In the end, I got an excellent deal from an excellent salesman! Thank you Francois.
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