vMOOLA

Vmool

The organization that I work for created a idea sharing system where by we would accumulate points which in turn were converted to cash but the only way to use the cash was through the vmoola system. So I decided to make a vmoola debit card and they sent me the card with instructions of how to load the money...I chose to deposit the money via ATM, but I make a mistake of using a wrong reference. I called them since the money was not reflecting on the online wallet and eventually they picked up that it was because of the wrong reference after a week or so of calling. They sent me an affidavit stating that I had used a wrong reference as a reason for the delay. I signed and sent back the affidavit immediately and I thought that the matter would have been resolved by this but I had to wait two more weeks before the money would reflect in the wallet. I spoke with Byron and he told me the reason for this is because "It may be due to the fact that recently Bank of Athens (SABA) has been taken over by Grobank so we suspect something has gone wrong somewhere between the 2 banks." I again EFT's another money 3 days ago and still hasn't reflected. I just want to warn users that if you want banking facilities (for business or personal purposes), rather consider the traditional banking route. Vmoola, still has a lot of issue to sort out in terms of reliability and efficiency before one a consider them as a service provider.