Volkswagen Cape Gate

Dishonest service department

My T6 Kombi Trendline Plus went for a service at West Cape Volkswagen since I bought it from them in 2020. Last year in Oct 2022, my Kombi was taken for its annual service, and like always I place my service book on the dashboard clearly visible. When they were fisnished with my Kombi, I trusted all was done and my service book was completed, so I did not check. This year, when I checked when my annual service for this year was due, I saw that West Cape VW service center did not complete the Kombi’s service book and that according to my calculations it was again due for the annual service. I immediately called the sales person that assisted me when I bought the Kombi, and send him foto’s aswell. I clearly informed him that my service book was not completed last year, and my Kombi is due for its annual service. He arranged a booking for my Kombi on a Saturday and said he will male sure they complete the service book. We also informed him that the sigaret lighter was stuck, as my Kombi is still under Warrenty with VW. He said he will sort that out for me aswell. When I received my Kombi back from the service department, my service book was not completed for 2022 nor for this service in 2023! I contacted the sales person, informing him of the poor service and said they did not even tend to the sigaret lighter port that was stuck. We called them, and they said they will come collect my Kombi and fix everything wrong woth it and complete the service book that was not completed in 2022 and 2023 after a service with their department. It has been 10 days, and to date I did not receive any updates or further assistance from West Cape VW. When I received the Volkswagen Dealer Experience Survey to complete-I rated them 1 star and stated the above and that it was unacceptable. They called my husband, not me whom the Kombi belongs to, and said theu will tend to it. Nothing happend. West Cape VW literally just uses their customers to get a 5 star rating out of them along the way, once they have it, they wipe their dirty dishonest feet on their loyal customers face. Both times in 2022 and 2023 when I received my Kombi back from the service, it was not washed or cleaned (a standard that I was used to). When I raised the concern last year with the sales person, he said they were to busy and did not have time to clean/wash the Kombi. Seriously???! My hubby drives an Isuzu, when he gets his X-rider back, it is in showroom condition, and the book is neatly and professionally completed with each service. The same with my sister’s Toyota. What on earth is going on with the ********** service at West Cape VW. They do not care about their customers once you gave them a 5 star rating. My advice to everyone dealing with West Cape VW-NEVER give them a 5 star rating, as they will **** your service and warrenty of your VW. They are not to be trusted by giving them a 5 star rating, they will betray and ignore you. I really with I could give them a negative star rating as they don’t even deserve a 1 star! Terrible service, no guarentee that your vehicle was actually serviced with their service department and if they just parked it somewhere pretending it was being serviced. Many years ago, Carté Blanche warned us about these ****ming dealerships- well, West Cape VW is one of them - stay clear, as they will **** and rob you. After reading this, you can not say you were not warned. Stay clear of West Cape VW!.