Frustrated

Volkswagen Rustenburg Rustenburg Volkswagen ( Workshops)

Are probleems all started in August 2023 when we took our VW Touareg to Vw rustenburg for a service. The workshop at that stage "forgot to put back ann pipe that was removed. This was then partially sorted out. After I had a massive fight with the workshop manager Ricardo. After this incident , our vw touareg started giving us endless problems.

The touareg kept on going back to the dealership and everything kept getting worse from here on. Issue reported . Got the car back with the same problems and some bigger problems every time. The aircon started giving us problems after an visit to the deals . This just turned in to a nightmare on its own. The had to replace parts fitted under the dashboard , this ended up in a brake down on the N4 highway with my family in the car stranded next to the road with a car overheating. Needless to say this was because of a pipeline damage caused by the workshop when working on the aircon.

The problems just got worse and the car kept going back. The car started losing power on pull away, this was reported to the workshop. This was already reported also reported on the 4th of March 2024. At this time I was already so frustrated. The suspension error on the car was also reported on the specific visit to the dealership, needless to say till this day this was not resolved.

Long story short I met the Dealer principle, that just started working at the dealership earlier this year. Yes he at that stage wanted to help and as the fist meeting went , Ruan stated to me " we should get you out of the car" . At that stage we stated looking at some options, but because of the position the dealership put us in.

At this stage the DP made his company car available for us to use , this help us out and we were really thankful for this. He also insuranced us that the car will be sorted out one he returns it for us. This car was then at the workshop for some time. When the Touareg was returned to me by the DP himself I told him that the car is still losing power and this is not sorted out. He as a VW DP at the dealership told me that those cars all does that. This car never did that before. As I was frustrated at the time I took the car back. The problems just continued. Suspension,Aircon engine. This morning I manged to make a video of the car losing power . With all the suspension lights and all. I showed the workshop what happens. This morning they also borrowed us a vw amarok to drive.

But this relationship is now beyond the point of restoring trust, in the brand aswell as the dealership.

This is really frustrating. And we are fighting a losing battle with this guy