Lack of Integrity at VW McCarthy Umhlanga Branch

To Whom May It Concern

Last year on the 18th May 2018 I bought VW Polo Vivo Street at VW McCarthy Umhlanga and my sales man was Mr. Tebogo Mnisi.

When I took the car it was on 14 000 Km and he said to for the service of 15 000 Km and 30 000 Km they are going to do it for free as the Dealership, and I asked him to send me an email as a proof for that but he denied and said to me I must tell the service Department that he's the one who said that. When the day for the first service came the was no quarrel about that.

The problem just started now when I sent him an email to remind him about an agreement for the second service, he said he never made an agreement with me but I even have phone call record where he said that he's willing to meet me halfway with the payment for the second service.

I don't think I'll will be able to refer any person to buy VW product if their employees are doing empty promises to their customers it real unfair and lack of integrity and delivery.