not so good experience

I took my car for service 10/08/2024. car was serviced but wipers were not changed. I was advised to come back after a week. I went back, at 1st i was told they need to create a job card for the wipers to be changed and the staff was going on lunch that time. I had to leave as I was also on lunch and could not wait. I left my details for the job card to be created and advised il come back the next week. when i went back I was given stories about the guy that assisted me Naem not being at work on the day. I requested for the guy to contact me when his back and make an arrangement till today I'm waiting.