Unfair Charge for Radio Security Code – Volkswagen Polo Vivo

Unfair Charge for Radio Security Code – Volkswagen Polo Vivo

I would like to raise a complaint regarding my experience with Volkswagen concerning my Polo Vivo.

My vehicle radio recently went into SAFE mode, which requires the radio security code to reset and activate it again. When I checked my vehicle’s owner’s booklet, I discovered that the security code was never written or recorded there when the vehicle was delivered.

After contacting Volkswagen for assistance, I was informed that I would need to pay approximately R350 to obtain the radio security code. I find this extremely unfair and disappointing. The security code should have been recorded in the owner’s manual at the time of delivery, and the omission of this information was clearly not my fault.

It is unreasonable to expect customers to pay for information that should have been provided with the vehicle documentation in the first place. As a loyal Volkswagen owner, I expected better customer service and support.

I have requested that Volkswagen provide the radio security code for my vehicle without charging me for it, but so far I have not received a satisfactory response.

I hope that by raising this matter publicly, Volkswagen South Africa will review this situation and resolve it fairly.

I am happy to provide proof of ownership, VIN number, and any other documentation required to verify my request.

I look forward to Volkswagen addressing this issue and assisting me without additional charges.

— A disappointed Volkswagen owner