Volsec Security lack of empathy and emergency

Volsec security manager pumped into my car at a 4 way stop. He was wrong and he did not stop. I was with my 2 minor children in the car as I was going to drop them at school. I call their control room to lodge a complaint about the bad driving of their official who pumped my car. I am given the attitude of lack of empathy and emergency to my complaint. Now I am sitting with the damaged car with damaged windows and not properly closing in these rainy season. I am given the attitude of don’t call us, I will call you with their Area Manager who can’t attend to my complain about their official car as he claims to be very busy and attending meetings as if I have nothing to do but to wait for them to attend to me at their own time. Now I am stressed, 2 traumatised children and I am recently widowed and I have to worry about fixing my car as they could not disclosed if they have lodged a claim with their insurance company or who is their insurance service provider. Volsec call themselves the biggest security company guarding Wonderpark mall yet they don’t have an email address or a website.