NM
Ntwanano M
Active since Oct 2022
4
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0
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Reviews
4 reviews2 months ago
Pres Les wants me to pay instalment for Oder that was not yet delivered.
I order something from Pres Les in July 2025. Received a communication on the 24 December that the order will be delivered. Unfortunately I was out of the province for Christmas holidays. After no communication for over 5 months I didn’t know they will still deliver my order on Christmas Eve. The order was delivered in 17 January 2026. I called Pres Les to check the status of my account and to arrange debit order, that’s when I was informed my Acc is in arrears . Pres Les expected me to start paying for the order that was not received. They want me to double the instalment and they threatened to black list me while is not even a month after receiving the order. The customer service employee who assisted me with the my enquiry when I called the customer care was very rude. I am the one who called customer service, I was sent from pillar to post until to someone who spoke very rude to me. I love their products but this is the last time I will be buying from them.
0 replies
25 months ago
Volsec Security lack of empathy and emergency
Volsec security manager pumped into my car at a 4 way stop. He was wrong and he did not stop. I was with my 2 minor children in the car as I was going to drop them at school. I call their control room to lodge a complaint about the bad driving of their official who pumped my car. I am given the attitude of lack of empathy and emergency to my complaint. Now I am sitting with the damaged car with damaged windows and not properly closing in these rainy season. I am given the attitude of don’t call us, I will call you with their Area Manager who can’t attend to my complain about their official car as he claims to be very busy and attending meetings as if I have nothing to do but to wait for them to attend to me at their own time. Now I am stressed, 2 traumatised children and I am recently widowed and I have to worry about fixing my car as they could not disclosed if they have lodged a claim with their insurance company or who is their insurance service provider. Volsec call themselves the biggest security company guarding Wonderpark mall yet they don’t have an email address or a website.
0 replies
30 months ago
The Client Service consultant Bafana Malabie was quick to answer the phone and assisted me with my enquiry
The Client Service consultant Bafana Malabie was quick to answer the phone and assisted me with my enquiry. He checked and assisted me with my policies and updated my information hassle-free. We got disconnected while still busy updating my information and he called back. I have received the best service.
131 replies
42 months ago
Two Mountains a scam! They don't pay claims on time!
We submitted a claim, they promised to pay within 48 hours. 120 hours later, they have not paid the claim. The funeral is tomorrow, we need the money to pay for service. Two Mountains employees said the claim will be processed on the 7th November. There was no internet in South Africa the whole of last week and they have back log of claims. We went to their office at Tzaneen Branch to do a sit in. Two Mountains staff are so rude including the Regional Manager, they took their laptops and left us in the office alone. Now we are grieving and stressed financially even though we never missed a premium for Two Mountains Holdings. They scammed us and only promised to pay us after the funeral service.
0 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (75%)