Forging Signatures on documents

My experience with Volume Holdings has been extremely concerning and has raised serious questions about their business practices.

Volume Holdings submitted documents to support a DebiCheck mandate and loan agreement that I did not sign. The signature appearing on these documents is not mine and shows clear signs of being digitally copied and pasted rather than legitimately signed. The same signature image is repeated, with identical shape and quality, and there is no audit trail, timestamp, or verification that would be present with a valid electronic signature. This strongly suggests that the documents were manipulated.

In addition, the documents provided are incomplete and non-compliant. They are missing key information such as a valid FSP number, contain incomplete mandatory fields, and lack proper disclosure of repayment terms. Despite this, debit orders were processed on my account without lawful consent. There is also no proof that I was properly informed of the debit details (amount, frequency, or purpose), which is a basic requirement.

Even after I disputed the validity of these documents and highlighted the irregularities, Volume Holdings failed to provide legitimate, verifiable documentation or proof of consent. Instead, the matter had to be escalated multiple times, and I was even contacted by a third party claiming to be an auditor, without clear explanation or proper authorization.

Overall, Volume Holdings appears to have re**** on *****ulent or manipulated documents to justify debit activity on my account. This is a serious breach of trust and raises major concerns about compliance, document integrity, and the handling of personal and financial information.