Volvo South Africa – Premium Brand, Shockingly Poor Service

I am extremely disappointed with the service I received from Rola Volvo Somerset West. I booked my Volvo XC60 for a service and was never provided a quotation beforehand. Upon arrival, I was hit with a R25,000 quote — which I declined. I then asked them to inspect a faulty PDC sensor simply.

I dropped my car off at 12:00, and by 17:00, all they had done was a diagnostic. I was told the entire cradle for the front sensors needed replacement, despite the technician initially suggesting the issue was likely just a disconnected sensor. The diagnostic alone cost me R3,000, and nothing was repaired. I lost five hours of work time for a vague and overpriced assessment.

This is the third time I’ve experienced poor service and overcharging from Volvo South Africa:

Volvo Fourways refused to honour my motor plan. Tom Campher, Volvo Auckland Park, provided substandard service. And now Rola Volvo Somerset West has wasted my time and money. If it weren't for Keeshia, the receptionist, who sporadically checked on me, I would not have known what was happening. Volvo markets itself as a premium brand, but the service I’ve received has been anything but. I am disgruntled, disappointed, and rapidly losing faith in Volvo South Africa as a second-time Volvo owner. I am seriously considering just moving my business elsewhere and would have gladly given zero stars if it were an option...