V
Volvo
Unclaimed Business
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AI Review Summary
Based on recent customer reviews, Volvo South Africa faces significant criticism across its dealership network. Customers repeatedly report unresolved vehicle issues, excessive repair turnaround times, and poor communication from service managers and dealer principals. Multiple reviewers describe vehicles spending more time in workshops than with owners, with recurring faults on models like the XC60 and S90. Financial concerns around depreciation linked to dealership closures add to frustration. Battery range claims on hybrid models are called misleading. While the cars themselves are praised for comfort and design, after-sales service and accountability are consistently described as unacceptable for a premium brand.
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-86
Recommended: Unlikely
Review Distribution
1.3|11 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(9.1%)
2(9.1%)
1(81.8%)
5(0%)
4(0%)
3(9.1%)
2(9.1%)
1(81.8%)
Frequently Asked Questions About Volvo
Based on recent customer reviews, Volvo South Africa faces significant criticism across its dealership network. Customers repeatedly report unresolved vehicle issues, excessive repair turnaround times, and poor communication from service managers and dealer principals. Multiple reviewers describe vehicles spending more time in workshops than with owners, with recurring faults on models like the XC60 and S90. Financial concerns around depreciation linked to dealership closures add to frustration. Battery range claims on hybrid models are called misleading. While the cars themselves are praised for comfort and design, after-sales service and accountability are consistently described as unacceptable for a premium brand.
Volvo has a TrustIndex of 0 out of 10 on Hellopeter, based on 11 reviews in the last 12 months. Hellopeter has tracked Volvo across 113 total reviews. How is the TrustIndex calculated? →
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceES
Eugene S
1 reviews | Active since Jan 2020
28 Feb 2026, 08:04
Formal Complaint Regarding Driving Incident – 28 February 2026 at 09h30
I wish to formally report an incident that occurred this morning, 28 February 2026, at approximately 09h30, involving a black Volvo vehicle with license plate KSC369EC. While we were walking, the driver of the vehicle accelerated past us at what felt like an uncomfortably close distance while walking next to the curb, creating the impression that he may have intended to frighten us. The proximity and speed at which the vehicle passed made the situation feel unsafe and alarming. We could not walk on the curb as there was vegetation planted on that stretch. I would also like to emphasize that there was no oncoming traffic at the time of the incident. The driver had ample space and opportunity to pass at a safe distance. Choosing to drive so close to me, despite having the ability to maintain a wider berth, significantly increased the risk and contributed to the distressing nature of the encounter. Concerned about the incident, I visited the William Moffett Volvo Dealership to report the matter. The sales staff initially received me in a friendly and professional manner. However, when I began explaining that a vehicle had nearly collided with us in the parking area, their demeanor changed noticeably and for good reason. Not good feedback and I assume as a shock. Shortly thereafter, a gentleman emerged from the offices and identified himself as the driver of the vehicle in question. He stated that I had been walking in the middle of the road and informed us that he had been traveling at 25 km/h. From my perspective, the vehicle did not appear to be traveling at that speed when it passed me. Unfortunately, there was no apology offered, nor was there any attempt to resolve the matter constructively. He indicated that he would review the camera footage but did not allow me the opportunity to view it with him. The interaction concluded without any meaningful resolution, and the driver turned his back and returned to his office. I was left feeling unsettled by both the incident and the response. I am also concerned about the preservation of any available camera footage and vehicle speed data that may provide clarity regarding the situation. During our interaction, the driver’s demeanor came across as dismissive and somewhat arrogant. There was no acknowledgement of the distress caused, nor any attempt to de-escalate the situation or offer reassurance. This response was disappointing and did little to address the safety concerns raised. I trust that this matter will be reviewed appropriately and that any relevant footage or vehicle data will be examined to ensure accountability and prevent similar incidents in the future.
Helpful (0)
|Replies (0)ES
Eugene S
1 reviews | Active since Jan 2020
28 Feb 2026, 08:04
Formal Complaint Regarding Driving Incident – 28 February 2026 at 09h30
I wish to formally report an incident that occurred this morning, 28 February 2026, at approximately 09h30, involving a black Volvo vehicle with license plate KSC369EC. While we were walking, the driver of the vehicle accelerated past us at what felt like an uncomfortably close distance while walking next to the curb, creating the impression that he may have intended to frighten us. The proximity and speed at which the vehicle passed made the situation feel unsafe and alarming. We could not walk on the curb as there was vegetation planted on that stretch. I would also like to emphasize that there was no oncoming traffic at the time of the incident. The driver had ample space and opportunity to pass at a safe distance. Choosing to drive so close to me, despite having the ability to maintain a wider berth, significantly increased the risk and contributed to the distressing nature of the encounter. Concerned about the incident, I visited the William Moffett Volvo Dealership to report the matter. The sales staff initially received me in a friendly and professional manner. However, when I began explaining that a vehicle had nearly collided with us in the parking area, their demeanor changed noticeably and for good reason. Not good feedback and I assume as a shock. Shortly thereafter, a gentleman emerged from the offices and identified himself as the driver of the vehicle in question. He stated that I had been walking in the middle of the road and informed us that he had been traveling at 25 km/h. From my perspective, the vehicle did not appear to be traveling at that speed when it passed me. Unfortunately, there was no apology offered, nor was there any attempt to resolve the matter constructively. He indicated that he would review the camera footage but did not allow me the opportunity to view it with him. The interaction concluded without any meaningful resolution, and the driver turned his back and returned to his office. I was left feeling unsettled by both the incident and the response. I am also concerned about the preservation of any available camera footage and vehicle speed data that may provide clarity regarding the situation. During our interaction, the driver’s demeanor came across as dismissive and somewhat arrogant. There was no acknowledgement of the distress caused, nor any attempt to de-escalate the situation or offer reassurance. This response was disappointing and did little to address the safety concerns raised. I trust that this matter will be reviewed appropriately and that any relevant footage or vehicle data will be examined to ensure accountability and prevent similar incidents in the future.
0
Replies (0)MvDP
Manus van Der Pluym
1 reviews | Active since Jan 2020
28 Jan 2026, 15:25
Buy a Volvo at your peril due to massive financial loss when selling
I have experienced a massive financial loss selling my (so called) premium XC60 T8 Twin Motor. I wrote to them about it and received what I perceive to be the customary customer relations department " sho away". Volvo has ******ed their used car values with their actions about curtailing sales and service centers. Dealers where I tried trading in the XC60 were not prepared to even offer a value. When others did make an offer, it was a horrifying experience. However Volvo continue to advertise new cars and sell new cars without warning the unsuspecting new car customer of their potential financial blood bath. Someone from Volvo phoned me after they rep**** to me asking if I received their reply. I confirmed I had and suggested they send my complaint/advice to a senior at Volvo. Maybe the CEO! I believe I should make the buying public aware of the financial loss that will be incurred when buying then selling a Volvo, this advice to HelloPeter is the start of my campaign.
Helpful (0)
|Replies (0)MvDP
Manus van Der Pluym
1 reviews | Active since Jan 2020
28 Jan 2026, 15:25
Buy a Volvo at your peril due to massive financial loss when selling
I have experienced a massive financial loss selling my (so called) premium XC60 T8 Twin Motor. I wrote to them about it and received what I perceive to be the customary customer relations department " sho away". Volvo has ******ed their used car values with their actions about curtailing sales and service centers. Dealers where I tried trading in the XC60 were not prepared to even offer a value. When others did make an offer, it was a horrifying experience. However Volvo continue to advertise new cars and sell new cars without warning the unsuspecting new car customer of their potential financial blood bath. Someone from Volvo phoned me after they rep**** to me asking if I received their reply. I confirmed I had and suggested they send my complaint/advice to a senior at Volvo. Maybe the CEO! I believe I should make the buying public aware of the financial loss that will be incurred when buying then selling a Volvo, this advice to HelloPeter is the start of my campaign.
0
Replies (0)hH
hontse Hlaole-baloyi
1 reviews | Active since Jan 2020
28 Nov 2025, 18:06
Distressed, anguished, disappointed
I am deeply disappointed in how Volvo has has been handling my request or actually not handling it at all and that has also left me in a situation where I don’t have a car and now I am inconvenienced and had to spend money out of pocket and I’m still not being assisted.
Helpful (0)
|Replies (0)hH
hontse Hlaole-baloyi
1 reviews | Active since Jan 2020
28 Nov 2025, 18:06
Distressed, anguished, disappointed
I am deeply disappointed in how Volvo has has been handling my request or actually not handling it at all and that has also left me in a situation where I don’t have a car and now I am inconvenienced and had to spend money out of pocket and I’m still not being assisted.
0
Replies (0)CM
Christian M
1 reviews | Active since Jan 2020
19 Sept 2025, 05:32
Volvo South Africa – Premium Brand, Shockingly Poor Service
I am extremely disappointed with the service I received from Rola Volvo Somerset West. I booked my Volvo XC60 for a service and was never provided a quotation beforehand. Upon arrival, I was hit with a R25,000 quote — which I declined. I then asked them to inspect a faulty PDC sensor simply. I dropped my car off at 12:00, and by 17:00, all they had done was a diagnostic. I was told the entire cradle for the front sensors needed replacement, despite the technician initially suggesting the issue was likely just a disconnected sensor. The diagnostic alone cost me R3,000, and nothing was repaired. I lost five hours of work time for a vague and overpriced assessment. This is the third time I’ve experienced poor service and overcharging from Volvo South Africa: Volvo Fourways refused to honour my motor plan. Tom Campher, Volvo Auckland Park, provided substandard service. And now Rola Volvo Somerset West has wasted my time and money. If it weren't for Keeshia, the receptionist, who sporadically checked on me, I would not have known what was happening. Volvo markets itself as a premium brand, but the service I’ve received has been anything but. I am disgruntled, disappointed, and rapidly losing faith in Volvo South Africa as a second-time Volvo owner. I am seriously considering just moving my business elsewhere and would have gladly given zero stars if it were an option...
Helpful (0)
|Replies (0)CM
Christian M
1 reviews | Active since Jan 2020
19 Sept 2025, 05:32
Volvo South Africa – Premium Brand, Shockingly Poor Service
I am extremely disappointed with the service I received from Rola Volvo Somerset West. I booked my Volvo XC60 for a service and was never provided a quotation beforehand. Upon arrival, I was hit with a R25,000 quote — which I declined. I then asked them to inspect a faulty PDC sensor simply. I dropped my car off at 12:00, and by 17:00, all they had done was a diagnostic. I was told the entire cradle for the front sensors needed replacement, despite the technician initially suggesting the issue was likely just a disconnected sensor. The diagnostic alone cost me R3,000, and nothing was repaired. I lost five hours of work time for a vague and overpriced assessment. This is the third time I’ve experienced poor service and overcharging from Volvo South Africa: Volvo Fourways refused to honour my motor plan. Tom Campher, Volvo Auckland Park, provided substandard service. And now Rola Volvo Somerset West has wasted my time and money. If it weren't for Keeshia, the receptionist, who sporadically checked on me, I would not have known what was happening. Volvo markets itself as a premium brand, but the service I’ve received has been anything but. I am disgruntled, disappointed, and rapidly losing faith in Volvo South Africa as a second-time Volvo owner. I am seriously considering just moving my business elsewhere and would have gladly given zero stars if it were an option...
0
Replies (0)TV
Thinus V
1 reviews | Active since Jan 2020
27 Aug 2025, 18:41
Buying a Volvo? Read This First.
I was a fan but that is over. 3 years of ongoing dealings with various Volvo service centres, Landrover / Volvo Bedford and before that Auto Baltic Eastrand, trying to get the multitude of issues with this Volvo s90 with mind you, an currently active full maintenance and service plan adressed, cured me of this brand. I can confidently say I have never had this level of lackluster, lip service from Mercedes or even Ford. A simple request for the vehicles maintenance and service history to assist a third party to try and solve the ongoing problems that Volvo seems incapable of addressing is being ignored and treated a request for classified information. Parts indicated as replaced were in fact refurbished, repairs conducted on blind spot sensors, come back after a few weeks, repairs to gearbox shifting delays, especially when cold, come back after a few weeks, experts evaluate vibrations clearly caused by horizontal driveshaft play as requiring replacement but when the car is booked in a week later they say it is in spec. None of luxury class vehicles I own or owned ever before has or came with erratic gearbox shifts, random blind spot alerts and highway speed vibrations you can feel in the car seat and footwells as standard. What makes it worse is that the vehicle has active accident avoidance, active by the random blind spot sensor alerts…
Helpful (0)
|Replies (0)TV
Thinus V
1 reviews | Active since Jan 2020
27 Aug 2025, 18:41
Buying a Volvo? Read This First.
I was a fan but that is over. 3 years of ongoing dealings with various Volvo service centres, Landrover / Volvo Bedford and before that Auto Baltic Eastrand, trying to get the multitude of issues with this Volvo s90 with mind you, an currently active full maintenance and service plan adressed, cured me of this brand. I can confidently say I have never had this level of lackluster, lip service from Mercedes or even Ford. A simple request for the vehicles maintenance and service history to assist a third party to try and solve the ongoing problems that Volvo seems incapable of addressing is being ignored and treated a request for classified information. Parts indicated as replaced were in fact refurbished, repairs conducted on blind spot sensors, come back after a few weeks, repairs to gearbox shifting delays, especially when cold, come back after a few weeks, experts evaluate vibrations clearly caused by horizontal driveshaft play as requiring replacement but when the car is booked in a week later they say it is in spec. None of luxury class vehicles I own or owned ever before has or came with erratic gearbox shifts, random blind spot alerts and highway speed vibrations you can feel in the car seat and footwells as standard. What makes it worse is that the vehicle has active accident avoidance, active by the random blind spot sensor alerts…
0
Replies (0)BH
Brian H
1 reviews | Active since Jan 2020
15 Aug 2025, 19:01
Inaccurate Battery Range Claims.
Awesome car amazing comfort fantastic drive. However the battery claims are completely bogus if you want to be disappointed buy the XC60 Hybrid spend your hard earned money on their claims. Volvo claims 81km range on a full charge. Since day 1 I have never even got to 60km.. I have tried everything driving slow driving the speed limit driving on open road driving in town. It is impossible. They basically lying to the consumer. 80 - 100km is my daily commute hence the purchase. Currently im getting on average 56km range on a full charge. Please be aware these claims by Volvo are bogus.
Helpful (0)
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Brian H
1 reviews | Active since Jan 2020
15 Aug 2025, 19:01
Inaccurate Battery Range Claims.
Awesome car amazing comfort fantastic drive. However the battery claims are completely bogus if you want to be disappointed buy the XC60 Hybrid spend your hard earned money on their claims. Volvo claims 81km range on a full charge. Since day 1 I have never even got to 60km.. I have tried everything driving slow driving the speed limit driving on open road driving in town. It is impossible. They basically lying to the consumer. 80 - 100km is my daily commute hence the purchase. Currently im getting on average 56km range on a full charge. Please be aware these claims by Volvo are bogus.
0
Replies (0)BN
Bashkiren N
1 reviews | Active since Jan 2020
15 Jul 2025, 07:05
appalling service
I am writing to formally express my dissatisfaction with the service I have received from Volvo Umhlanga regarding my vehicle, a Volvo XC60. Since the date of purchase, my vehicle has been in and out of the dealership multiple times. In fact, it has spent more time at the dealership than I have owned it, which is highly concerning. Despite numerous attempts to seek assistance, I have found the communication from the Service Manager, Arvin, to be inadequate. He has failed to provide timely updates or feedback unless I initiate contact myself. Additionally, I have requested multiple times for the Dealer Principal to contact me directly to address my concerns, but my requests have been consistently ignored. There are multiple unresolved issues with the vehicle, and the process of obtaining necessary authorizations for repairs is excessively prolonged—sometimes taking up to three weeks for approval, even for minor repairs. This level of delay is unacceptable, especially given the recent purchase of my vehicle. Furthermore, I would like to clarify that my Extended Warranty plan should not be held responsible for these ongoing repairs, as I have only recently acquired the vehicle. These issues are not a result of misuse or neglect, and therefore, should not fall under my responsibility or the coverage of the warranty. I request immediate attention to this matter, including a comprehensive update on the status of my vehicle and a clear plan of action to resolve these ongoing issues promptly. I trust that Volvo values its customers and will take the necessary steps to rectify this situation without further delay.
Helpful (0)
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Bashkiren N
1 reviews | Active since Jan 2020
15 Jul 2025, 07:05
appalling service
I am writing to formally express my dissatisfaction with the service I have received from Volvo Umhlanga regarding my vehicle, a Volvo XC60. Since the date of purchase, my vehicle has been in and out of the dealership multiple times. In fact, it has spent more time at the dealership than I have owned it, which is highly concerning. Despite numerous attempts to seek assistance, I have found the communication from the Service Manager, Arvin, to be inadequate. He has failed to provide timely updates or feedback unless I initiate contact myself. Additionally, I have requested multiple times for the Dealer Principal to contact me directly to address my concerns, but my requests have been consistently ignored. There are multiple unresolved issues with the vehicle, and the process of obtaining necessary authorizations for repairs is excessively prolonged—sometimes taking up to three weeks for approval, even for minor repairs. This level of delay is unacceptable, especially given the recent purchase of my vehicle. Furthermore, I would like to clarify that my Extended Warranty plan should not be held responsible for these ongoing repairs, as I have only recently acquired the vehicle. These issues are not a result of misuse or neglect, and therefore, should not fall under my responsibility or the coverage of the warranty. I request immediate attention to this matter, including a comprehensive update on the status of my vehicle and a clear plan of action to resolve these ongoing issues promptly. I trust that Volvo values its customers and will take the necessary steps to rectify this situation without further delay.
0
Replies (0)MM
Mmapule M
1 reviews | Active since Jan 2020
27 Jun 2025, 08:31
WORST SERVICE
My car was booked 23/06 for faulty trip log. When I arrived, I was told that my car wasn't booked. I showed them an email that confirmed the booking. While waiting I asked for WIFI pin, none of the people I asked could help me, even at reception. Freezy Monday morning, no coffee prepared in the coffee machine. A guy (I think that he is the manager) . He asked me if I had coffee, I told him that the machine is empty. He refilled and served me coffee (I applaud him). I reminded the receptionist that i am still waiting for WIFI pin and she referred me to the guy who served coffee. I asked him and he asked reception to assist. I left without been that. In the afternoon I went to fetch my car after been serviced and was told that all is good. Arriving home I checked only to find out that no trip was logged. I rep**** to sa951@cmh.co.za that the problem was not sorted. In the morning. I called in and was advised to bring the car back. My son took it on Tuesday, and he was told that they will escalate to a senior technician. Wednesday/ Thursday no feedback. I called in yesterday (Thursday) and Gavin said, he will ask the technician. Till now I haven't been contacted.
Helpful (0)
|Replies (0)MM
Mmapule M
1 reviews | Active since Jan 2020
27 Jun 2025, 08:31
WORST SERVICE
My car was booked 23/06 for faulty trip log. When I arrived, I was told that my car wasn't booked. I showed them an email that confirmed the booking. While waiting I asked for WIFI pin, none of the people I asked could help me, even at reception. Freezy Monday morning, no coffee prepared in the coffee machine. A guy (I think that he is the manager) . He asked me if I had coffee, I told him that the machine is empty. He refilled and served me coffee (I applaud him). I reminded the receptionist that i am still waiting for WIFI pin and she referred me to the guy who served coffee. I asked him and he asked reception to assist. I left without been that. In the afternoon I went to fetch my car after been serviced and was told that all is good. Arriving home I checked only to find out that no trip was logged. I rep**** to sa951@cmh.co.za that the problem was not sorted. In the morning. I called in and was advised to bring the car back. My son took it on Tuesday, and he was told that they will escalate to a senior technician. Wednesday/ Thursday no feedback. I called in yesterday (Thursday) and Gavin said, he will ask the technician. Till now I haven't been contacted.
0
Replies (0)