Faults Vehicle repairs

Dear Volvo South Africa,

I am writing to formally raise a serious complaint regarding the unacceptable standard of repairs performed on my vehicle, and to demand urgent resolution. After waiting several weeks for parts to be ordered, we were informed on Tuesday that repairs would commence. On 19 March 2026, we were advised that the vehicle was ready for collection, and we were assured that it was in proper working condition. Relying on your expertise and representation,

We have spent a hefty amount on the repairs of this vehicle which is money we don't have just loofing around in this tough economical times However, on 20 March 2026, less than a day after being collected and we were told the vehicle was fully repaired, the engine warning light switched on. This clearly indicates that the repairs conducted were either incomplete, defective, or negligently performed.

This situation is entirely unacceptable. Please note that in terms of the Consumer Protection Act, I am entitled to services that are carried out: With reasonable care and skill To a standard that consumers are generally entitled to expect Resulting in a vehicle that is safe, functional, and fit for purpose Your failure to meet these legal obligations constitutes a breach of my consumer rights.

Furthermore, this vehicle has had ongoing issues since 2023, and Volvo Rustenburg workshop has failed to provide a lasting solution despite repeated interventions. Today I have to deal with Volvo Fourways and still I am in distress, the continued financial strain and emotional distress caused by the matter of this vehicle are significant and unacceptable.

As such, I hereby demand the following, without delay: Immediate collection and comprehensive reassessment of the vehicle at your cost

A full diagnostic report outlining the cause of the failure post-repair Rectification of all faults to a proper and lasting standard, at no additional cost to me

Written confirmation of the steps taken to prevent recurrence Appropriate remedial action, failing which I will consider further legal remedies Should this matter not be resolved urgently and satisfactorily, I will have no option but to escalate it formally to the National Consumer Commission and pursue all remedies available to me under applicable law, including recovery of costs.

I expect a written response within 48 hours of receipt of this email.

This is a matter of urgency and will be treated as such. Volvo Fourways, South Africa

Kind regards, Dr Judith Tikoane