Vox Complaint

I have a fibre line through Vox Telecoms. Recently we moved house. I asked them to move my service to my new location. The connection was connected on the 12th of March. My debt order for March goes through on the 15th of month. Which should have been debited for the amount of R685. I noticed the debit order did'nt go through, reason being insufficient funds. There was money for the R685 to go through.

This morning I contacted Vox only to be told that I must pay The R685 for March and a extra R504 from the 12th March for remaining days of March. So I am paying twice for one month. If this is the case then I should be billed pro rata from the 1st until the 12th and then again pro rata from the 12 until the 31st.

I was not even informed about this, I however was told that an extra amount of R50 will be added to my new month's invoice for the new connection.

There accounts departments Manger was to call me regarding this and no one has called as of now.

I have been with Vox for more than 5 years, never had any problems, this complaint is the 2nd issue in less than 2 weeks.

Thanks Shelene

I have paid the R 685 this morning.