Very dissatisfied with Vox.

Vox and Frogfoot has been giving me the run around for months now I’ve been reporting intermittent to no connectivity on my link and they’ve been logging tickets but not even once have they sent someone to actually check the link. It’s been way over 8 months now and every time I reach out they’d just reset the link and it’d work for about 2 hours or so then it starts acting up again. Today I’ve reached out to them 3 different times due to not being able to work because of the bad connection and the person who assisted me the 3rd time was just not interested and they just wanted to get me off their chat. I work with fibre so I’d know if it was an issue that is caused by maybe something blocking my signal but I’ve ensured that there are no such interruptions where my installation was done. This has become a problem for my work as well as my children’s school work as it doesn’t work half of the time. I noticed that as soon as I reached the 1 year mark on my contract everything started becoming very bad