**** service from Vumate and Vox

Vumatel/Vox are one of the worst fibre service providers I have ever contracted with. Its now 3 days without stable internet. Both my wife and I work from home and their incompetence are affecting both of us. When you call Vox you get told that you are actually contracted to Vumatel yet Vumatel tells you that any connectivity issues are meant to be resolved by your ISP. I then ask to get Vumatel's contacts to escalate the issue I then get told I cant call them since they don't have a contact centre. I called Vox more than 3 times today with an average waiting time of 25min for each call, I spend my money paying for a service that they are failing to provide me and now I need to spend my airtime requesting to be helped and I'm being given lame and poor service.

What's the point of agreeing to be a 3rd party service provider when you can't help the clients. I get charged a lot of money for the inconvenience I get.