Poor service at Vryheid VW

I have been a customer at Volkswagen Vryheid for 15 years and have always received good professional service. However, it seems like the franchise has changed hands and the service has severely deteriorated. On Wednesday 16 March 2022, I took my Volkswagen Jetta to be serviced. The booking in was satisfactory, although there was only one staff member accepting the vehicles, in the past there has always been 2 very professional staff members booking in vehicles. I was phoned to say the vehicle was ready. When I arrived to pick up the vehicle there was one staff member in sight, who was totally disinterested in me or rendering me any service, instead she was playing on her cell phone. I had to wait an unacceptably long time before finally the service adviser arrived. The first staff member encountered made no attempt to inform the service adviser of my presence. Upon inspection of the motor vehicle at home, I discovered that the oil on the dipstick was only 3/4 full. After a service you expect the oil on the dipstick to be at the full mark.