Vumacam's useless support

For nearly two weeks now I have been trying to find out who, or which company, has access to Vumacam installations in my area. The idea was to join a security company that has access. I was instructed to use Vumacam's "support" service to ask my questions. I can't remember when last I received such pathetic service. They clearly have something to hide, judging from the way they avoid answering questions. If their service is half as bad as their "support" then they won't be worth much.