Vuvuzela failed to investigate our case

We reported a case regarding our mother's passing in one of the private hospitals in South Africa, to Vuvuzela. We were informed that this matter would be investigated by Likhaya Siyolo. This matter was reported in June 2025 and we were advised that the hotline will investigate and provide feedback to the family within 21 days. To date, 28 September 2025, no feedback has been provided, we tried to follow up, and the investigator really seemed clueless about the case. Instead, he was asking for feedback from us regarding the progress on SAPS case. Ref: 01.843.897