Vuyo is a ****

Vuyo funerals sell lies to their clients,my aunt passed away on Friday and she has a policy with vuyo and she paid 700 every month and never missed a payment before and her package states that she get a casket,***,headstone,vegetables,groceries,tent and chairs but now that they have to deliver they tell us that the is no *** and groceries and we have to pay 14k so that they put a big tent at the grave yard and speakers or we have to take a small tent.how do u pay 14k to a undertaker that u have been paying 700 monthly for 7years and without even skipping a single month,am really disappointed by vuyo