My vehicle was towed in on Monday for what looks like may just be a battery issues

My vehicle was towed in on Monday for what looks like may just be a battery issues. From dropping the vehicle at 8am on Monday I have received no update. My car is still standing in the very same spot where I left it with no one attending. Services advisors have a dont care attitude when I call to enquire about the car. This is not surprising as my vehicle once stayed by them for more than 2 weeks without really being checked. Very frustrating service from VW. I have 2 VW cars both covered under maintenance plan but with the current service received, it's really not worth staying with them. EXTREMELY UNHAPPY!