Absolutely Terrible Experience – Do Not Use VW Barons Edwin Swales!

Absolutely Terrible Experience – Do Not Use VW Barons Edwin Swales!

I took my car to VW Barons Edwin Swales for a minor service, expecting a smooth and professional experience, but instead, I was met with nothing but frustration, stress, and disappointment.

I had arranged for transportation to be fetched from work at a specific time. From the very beginning, communication was **********—no one answered calls, and my service advisor was always "busy." I had to repeatedly call throughout the day, trying to remind them about my transport request, yet my calls were ignored. They never once returned a call, leaving me completely stranded.

As a result, I was forced to stand alone on the roadside, vulnerable and unsafe, waiting for a ride that never seemed to arrive. This was a complete disregard for my well-being and safety. To make matters worse, I had to spend my own airtime calling them multiple times, trying to get some sort of response. As time went on, panic set in—not only was I stranded, but my phone battery was about to die, leaving me even more helpless.

It took them an outrageous two and a half hours to fetch me! By then, I was frantic and utterly disappointed in their complete lack of care for their customers.

But the nightmare didn’t end there. When I finally fetched my car, I discovered that my most treasured USB was ******—the one that contained all my Christian music, which I listened to daily. This was the final straw. Not only did they put my safety at risk and cause unnecessary stress, but they also allowed theft to happen within their facility. It is completely unacceptable!

This dealership has zero professionalism, zero communication skills, and zero regard for customer safety or satisfaction. If you value your time, your belongings, and your peace of mind, stay far away from VW Barons Edwin Swales!