Poor Communication And No Sense Of Urgency Regarding Spare Key Delivery

Recently, my cousin purchased his very first car, ever, from this dealership, and while the car itself is great, the service we received regarding the spare key was extremely disappointing. The previous owner did not provide the dealership with the spare key at the time of sale, well so we were told by the sales executive. Instead of proactively resolving this, we constantly had to push the dealership to contact the previous owner and secure the key. Even after the key was finally dropped off at the dealership, the same lack of urgency continued — we again had to follow up multiple times just to get it delivered to us. There was no initiative, no timely communication, and no sense that our concerns mattered. The entire process felt frustrating and unprofessional, as though we were being taken for a ride despite being paying customers. I truly hope this feedback helps improve future customer experiences, because buying a car should feel exciting, not stressful