HORRIFIC , DREADFUL , SICKENING AND AWFUL SERVICE

I am beyond dismayed by the deteriorating and horrific level of service from VW SA . We myself and my lawyer dealt with a Specialist Officer of the Managing Director ( KAREN BEATON) who we expect to be doing better then what she has been doing.

My vehicle, a VW, Polo Vivo, was serviced by Marble Gold 182 (PTY) Ltd T/A Volkswagen Polokwane. My service book is up to date and indicates that I was not yet due for the next service. However, I have experienced some fault lights before as detailed below: The first fault indicator flashed on my dashboard on 10 February 2018. It was an ABS light that went on and the vehicle lost power as I drove. I took the car in at Volkswagen Polokwane for a check on 12 February 2018. As per job number, the report was ‘no fault found’. The second fault light was on the 12th of April 2018. My vehicle flashed this warning sign - EPC . I took the vehicle in to Volkswagen for them to check for the fault on 13 April 2018. The job number stated that ‘no fault found’. I continued to drive the car and on Saturday 21 April 2018, as I was driving along R101- in between Modimolle and Mookgopong, the EPC light came on again. As the light came on, the hazards also came on, and the dashboard lit up on all signs. The vehicle veered into the lane for oncoming traffic and I frantically tried to correct the lane position but I could not control the car, then I encountered the accident. Please take note that I strongly believe this accident would not have occurred if Volkswagen had meticulously checked my vehicle to address the fault. As a result I have suffered untold damages, pain and suffering, and not to mention the inconvenience of going without a vehicle.

We have sent several emails to VW SA (as they have requested )as mentioned before to a the Specialist Officer of the Managing Director ( KAREN BEATON) who has not done ANYTHING but delivered bad service. It almost a year and we still have not heard anything from VW SA .

Is this the type of service they deliver for they valued customers?? wish I knew before I purchased my car.