VC
VW Commercial Vehicles
Unclaimed Business
VC
VW Commercial Vehicles
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAK
Andrew K
1 reviews | Active since Jan 2020
25 Oct 2020, 19:36
VW Commercial Alberton (Cnr Heidelberg and Rand Airport Road, Tulisa Park)
Bought a secondhand VW T6 Caravelle 4motion from a dealership 3 days before the lockdown, with a 80 point check. During the lockdown I experience problems with the bus namely excessive oil use, suspension noise undercarriage covers lose and missing. I notified the sales person during and after the lockdown. The dealership was only able to assist after the lockdown but dragged their feet in resolving my issues. I sent a mail to the sales manager and dealer principal and eventually they attended to some of my issues including stripping the engine and redoing it, I finally got the bus back but then the engine light came on and experienced lose of power. Took the bus back to the dealership. And sent a second mail informing them about the issues I have with the bus. The dealership kept the bus for several days for testing and returned the bus to me. Few days after getting the bus back, whilst driving I heard a s****ing noise coming from the bus, pulled over and saw the undercarriage plastic cover came lose in the front flipped over and was dragging on the road. I had not driven over anything that would have Warranted for that to have happen... Knowing that the dealership was the only ppl to working on the bus I had the bus towed to the dealership. The tow truck report indicated no accident damage. I sent a 3rd mail to the dealership and bank informing them that the dealership had failed to repair the bus to my satisfaction and I requested a replacement or return my money. The dealership insisted that I had driven over something and the noise was from the heat plate that bent on to the prop shaft. They fixed the problem and replaced the covers and insisted that the bus was repaired to the dealership satisfaction and I should come pick up the bus. Note, the bus had been every week @ the dealership to date. At this point I am disheartened and knowing that should I experience any break down once more, it will be blamed on me...
Helpful (0)
|Replies (0)AK
Andrew K
1 reviews | Active since Jan 2020
25 Oct 2020, 19:36
VW Commercial Alberton (Cnr Heidelberg and Rand Airport Road, Tulisa Park)
Bought a secondhand VW T6 Caravelle 4motion from a dealership 3 days before the lockdown, with a 80 point check. During the lockdown I experience problems with the bus namely excessive oil use, suspension noise undercarriage covers lose and missing. I notified the sales person during and after the lockdown. The dealership was only able to assist after the lockdown but dragged their feet in resolving my issues. I sent a mail to the sales manager and dealer principal and eventually they attended to some of my issues including stripping the engine and redoing it, I finally got the bus back but then the engine light came on and experienced lose of power. Took the bus back to the dealership. And sent a second mail informing them about the issues I have with the bus. The dealership kept the bus for several days for testing and returned the bus to me. Few days after getting the bus back, whilst driving I heard a s****ing noise coming from the bus, pulled over and saw the undercarriage plastic cover came lose in the front flipped over and was dragging on the road. I had not driven over anything that would have Warranted for that to have happen... Knowing that the dealership was the only ppl to working on the bus I had the bus towed to the dealership. The tow truck report indicated no accident damage. I sent a 3rd mail to the dealership and bank informing them that the dealership had failed to repair the bus to my satisfaction and I requested a replacement or return my money. The dealership insisted that I had driven over something and the noise was from the heat plate that bent on to the prop shaft. They fixed the problem and replaced the covers and insisted that the bus was repaired to the dealership satisfaction and I should come pick up the bus. Note, the bus had been every week @ the dealership to date. At this point I am disheartened and knowing that should I experience any break down once more, it will be blamed on me...
0
Replies (0)GN
Gerrie N
1 reviews | Active since Jan 2020
23 Oct 2019, 16:11
Poor service
VW Menlyn service centre is absolutely pathetic! They cannot fix my car, I took in three times for the last two weeks, Today, I drove my broken car out the service centre that they could not fix, the lies from the Service Manager and staff was terrible, cost over R5000, they make up problems, I am also logging this on all Social Media Platforms....I also taking this matter to my Lawyers tomorrow I will be gone to VW SA, People im warning you do not purchase a car or take it for a service VW Menlyn!!!
Helpful (0)
|Replies (0)GN
Gerrie N
1 reviews | Active since Jan 2020
23 Oct 2019, 16:11
Poor service
VW Menlyn service centre is absolutely pathetic! They cannot fix my car, I took in three times for the last two weeks, Today, I drove my broken car out the service centre that they could not fix, the lies from the Service Manager and staff was terrible, cost over R5000, they make up problems, I am also logging this on all Social Media Platforms....I also taking this matter to my Lawyers tomorrow I will be gone to VW SA, People im warning you do not purchase a car or take it for a service VW Menlyn!!!
0
Replies (0)TW
IM
Itumeleng M
1 reviews | Active since Jan 2020
14 Apr 2019, 21:03
HORRIFIC , DREADFUL , SICKENING AND AWFUL SERVICE
I am beyond dismayed by the deteriorating and horrific level of service from VW SA . We myself and my lawyer dealt with a Specialist Officer of the Managing Director ( KAREN BEATON) who we expect to be doing better then what she has been doing. My vehicle, a VW, Polo Vivo, was serviced by Marble Gold 182 (PTY) Ltd T/A Volkswagen Polokwane. My service book is up to date and indicates that I was not yet due for the next service. However, I have experienced some fault lights before as detailed below: The first fault indicator flashed on my dashboard on 10 February 2018. It was an ABS light that went on and the vehicle lost power as I drove. I took the car in at Volkswagen Polokwane for a check on 12 February 2018. As per job number, the report was ‘no fault found’. The second fault light was on the 12th of April 2018. My vehicle flashed this warning sign - EPC . I took the vehicle in to Volkswagen for them to check for the fault on 13 April 2018. The job number stated that ‘no fault found’. I continued to drive the car and on Saturday 21 April 2018, as I was driving along R101- in between Modimolle and Mookgopong, the EPC light came on again. As the light came on, the hazards also came on, and the dashboard lit up on all signs. The vehicle veered into the lane for oncoming traffic and I frantically tried to correct the lane position but I could not control the car, then I encountered the accident. Please take note that I strongly believe this accident would not have occurred if Volkswagen had meticulously checked my vehicle to address the fault. As a result I have suffered untold damages, pain and suffering, and not to mention the inconvenience of going without a vehicle. We have sent several emails to VW SA (as they have requested )as mentioned before to a the Specialist Officer of the Managing Director ( KAREN BEATON) who has not done ANYTHING but delivered bad service. It almost a year and we still have not heard anything from VW SA . Is this the type of service they deliver for they valued customers?? wish I knew before I purchased my car.
Helpful (0)
|Replies (0)IM
Itumeleng M
1 reviews | Active since Jan 2020
14 Apr 2019, 21:03
HORRIFIC , DREADFUL , SICKENING AND AWFUL SERVICE
I am beyond dismayed by the deteriorating and horrific level of service from VW SA . We myself and my lawyer dealt with a Specialist Officer of the Managing Director ( KAREN BEATON) who we expect to be doing better then what she has been doing. My vehicle, a VW, Polo Vivo, was serviced by Marble Gold 182 (PTY) Ltd T/A Volkswagen Polokwane. My service book is up to date and indicates that I was not yet due for the next service. However, I have experienced some fault lights before as detailed below: The first fault indicator flashed on my dashboard on 10 February 2018. It was an ABS light that went on and the vehicle lost power as I drove. I took the car in at Volkswagen Polokwane for a check on 12 February 2018. As per job number, the report was ‘no fault found’. The second fault light was on the 12th of April 2018. My vehicle flashed this warning sign - EPC . I took the vehicle in to Volkswagen for them to check for the fault on 13 April 2018. The job number stated that ‘no fault found’. I continued to drive the car and on Saturday 21 April 2018, as I was driving along R101- in between Modimolle and Mookgopong, the EPC light came on again. As the light came on, the hazards also came on, and the dashboard lit up on all signs. The vehicle veered into the lane for oncoming traffic and I frantically tried to correct the lane position but I could not control the car, then I encountered the accident. Please take note that I strongly believe this accident would not have occurred if Volkswagen had meticulously checked my vehicle to address the fault. As a result I have suffered untold damages, pain and suffering, and not to mention the inconvenience of going without a vehicle. We have sent several emails to VW SA (as they have requested )as mentioned before to a the Specialist Officer of the Managing Director ( KAREN BEATON) who has not done ANYTHING but delivered bad service. It almost a year and we still have not heard anything from VW SA . Is this the type of service they deliver for they valued customers?? wish I knew before I purchased my car.
0
Replies (0)BS
Brian S
1 reviews | Active since Jan 2020
19 Jun 2018, 12:38
Great Service & Professionalism - Alpine VW Pinetown
I recently purchased a vehicle from Alpine Commercial in Pinetown. Right from stepping onto the showroom floor I had a great experience. My sales person Shane was brilliantly helpful throughout the process and made it quite easy (This was my first time buying a car from a dealership). In addition to Shane's knowledge of the car(s) and helpfulness in the process - I must commend the Business Manager, Bavan on exceptional service and professionalism. I am overall very happy with my new car - and would highly recommend VW Alpine Commercial in Pinetown. Warm Regards
Helpful (0)
|Replies (0)BS
Brian S
1 reviews | Active since Jan 2020
19 Jun 2018, 12:38
Great Service & Professionalism - Alpine VW Pinetown
I recently purchased a vehicle from Alpine Commercial in Pinetown. Right from stepping onto the showroom floor I had a great experience. My sales person Shane was brilliantly helpful throughout the process and made it quite easy (This was my first time buying a car from a dealership). In addition to Shane's knowledge of the car(s) and helpfulness in the process - I must commend the Business Manager, Bavan on exceptional service and professionalism. I am overall very happy with my new car - and would highly recommend VW Alpine Commercial in Pinetown. Warm Regards
0
Replies (0)TN
Themba N
1 reviews | Active since Jan 2020
12 Dec 2017, 14:43
Crash your car????
I am driving a 2014 polo 1.4 Hatch that I wanted to trade in for a new Polo or second hand but with a sun roof and screen display radio. I call VW Strijdom Park Volkswagen and they sent me a sales person to assist with the quote for my old car to see if they will buy it for how much. Two days passed with no respond I then gave the a call and was told that an email was sent to me. I told them I did not get such an email. Sylvester (sale person) who took my quote was the one who was handling all this and he told me about the email. I then asked what was the reason for the long respond he then told me that they could only take my car for R50,000. I asked why so low and was told it was due to my previous crash that I had 2015 on my passenger door. He then advised me to take my car and crash it to a tree so I can have my insurance pay. I ignored what he said and proceeded with a better solution. He then came back to the same story of me crashing my car to a tree he even added that I should not get hurt while doing it. I call the manager Allan Stiles who told me my car could be around R70,000. He then referred me to a manager at used cars who told me he can take it for R110,000. He told me to drive to the shop on Saturday 25th for us to get a deal done. I stay in Norkem Park and had to drive 72km just to be told that he thought my car was 2015 model. All this time they had my car details on the system number plates and also pictures. Do I really need to say more? I am so angry and thought I would be driving a new car by December. Is this your sales strategy?
Helpful (0)
|Replies (0)TN
Themba N
1 reviews | Active since Jan 2020
12 Dec 2017, 14:43
Crash your car????
I am driving a 2014 polo 1.4 Hatch that I wanted to trade in for a new Polo or second hand but with a sun roof and screen display radio. I call VW Strijdom Park Volkswagen and they sent me a sales person to assist with the quote for my old car to see if they will buy it for how much. Two days passed with no respond I then gave the a call and was told that an email was sent to me. I told them I did not get such an email. Sylvester (sale person) who took my quote was the one who was handling all this and he told me about the email. I then asked what was the reason for the long respond he then told me that they could only take my car for R50,000. I asked why so low and was told it was due to my previous crash that I had 2015 on my passenger door. He then advised me to take my car and crash it to a tree so I can have my insurance pay. I ignored what he said and proceeded with a better solution. He then came back to the same story of me crashing my car to a tree he even added that I should not get hurt while doing it. I call the manager Allan Stiles who told me my car could be around R70,000. He then referred me to a manager at used cars who told me he can take it for R110,000. He told me to drive to the shop on Saturday 25th for us to get a deal done. I stay in Norkem Park and had to drive 72km just to be told that he thought my car was 2015 model. All this time they had my car details on the system number plates and also pictures. Do I really need to say more? I am so angry and thought I would be driving a new car by December. Is this your sales strategy?
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
4 Jul 2017, 13:26
VW poor client service
<p>It is really nice to purchase a new vehicle and know that everything in your nearly half a Million rand Amarok is new and perfect. And that was my feeling about my Amarok. Untill last week 25 June 2017 when I closed my back door after loading my baggage on the rear seat, my rear window shattered in a million pieces. I was shocked! I took the vehicle to my nearest VW dealership where they logged a claim on their system. It is now more tha a week that I am driving with my Amarok without a rear window, in the dust and in the rain! Everyday I phone the dealership to follow up on this problem and all they can say is sorry sir we're still waiting for a reply and they can't do anything. This is extremely frustrating, so I decided I'll try and do something about it! </p>
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
4 Jul 2017, 13:26
VW poor client service
<p>It is really nice to purchase a new vehicle and know that everything in your nearly half a Million rand Amarok is new and perfect. And that was my feeling about my Amarok. Untill last week 25 June 2017 when I closed my back door after loading my baggage on the rear seat, my rear window shattered in a million pieces. I was shocked! I took the vehicle to my nearest VW dealership where they logged a claim on their system. It is now more tha a week that I am driving with my Amarok without a rear window, in the dust and in the rain! Everyday I phone the dealership to follow up on this problem and all they can say is sorry sir we're still waiting for a reply and they can't do anything. This is extremely frustrating, so I decided I'll try and do something about it! </p>
0
Replies (0)GC