VW Commercial Alberton (Cnr Heidelberg and Rand Airport Road, Tulisa Park)

Bought a secondhand VW T6 Caravelle 4motion from a dealership 3 days before the lockdown, with a 80 point check. During the lockdown I experience problems with the bus namely excessive oil use, suspension noise undercarriage covers lose and missing. I notified the sales person during and after the lockdown. The dealership was only able to assist after the lockdown but dragged their feet in resolving my issues. I sent a mail to the sales manager and dealer principal and eventually they attended to some of my issues including stripping the engine and redoing it, I finally got the bus back but then the engine light came on and experienced lose of power. Took the bus back to the dealership. And sent a second mail informing them about the issues I have with the bus. The dealership kept the bus for several days for testing and returned the bus to me.

Few days after getting the bus back, whilst driving I heard a s****ing noise coming from the bus, pulled over and saw the undercarriage plastic cover came lose in the front flipped over and was dragging on the road. I had not driven over anything that would have Warranted for that to have happen... Knowing that the dealership was the only ppl to working on the bus I had the bus towed to the dealership. The tow truck report indicated no accident damage.

I sent a 3rd mail to the dealership and bank informing them that the dealership had failed to repair the bus to my satisfaction and I requested a replacement or return my money.

The dealership insisted that I had driven over something and the noise was from the heat plate that bent on to the prop shaft. They fixed the problem and replaced the covers and insisted that the bus was repaired to the dealership satisfaction and I should come pick up the bus.

Note, the bus had been every week @ the dealership to date. At this point I am disheartened and knowing that should I experience any break down once more, it will be blamed on me...