Bad Customer Care / After Sales

I booked my vehicle in for repairs and got it back damaged.

I reported it immediately and did 't get feedback from the service agent Dumi for over 2months until I took another vehicle in for service and repairs(which repair took a week and hasn't been resolved but because of this incident chose to ignore and take care back) and when i queried it. She referred me to the service/workshop manager who asked me to whatsapp him.

It's been 2 weeks and he hasn't read or acknowledged my message nor answered my calls since.

I called to complain to the Dealer Principal, Dave Hooper, who wasnt available. I left a detailed mesaage with Toni, the receptionist, but didnt get a response for 2days. I called back and Toni confirmed she emailed all 3 persons above and tried to connect me to Dave Hooper, who was unavailable and who confirmed receipt of her email and was awaiting feedback from Hendrik, the service/workshop manager, before he responds. He will contact me before close of business. Toni, called back to say that Dave Hooper had to leave and he will contact me in the morning. I will have to wait and see about that.

It doesnt take 2,5months to address a cistomers query. I spent between R25k - R30k servicing 2 vehicles with Hoopers VW this year alone. I won't be going back and don't recommend others do, either.