Poor service

Good Day

We took out car in for service on the 18th of November 2022 and had requested that they also replace the heat shield as well and were told that they did not have in stock and they will call us to pop in when they had stock and it would not take long.

We got a call a day later saying that they have stock and were just waiting for authorisation, until today. I have sent them a number of emails, which are clearly ignored and have been put on hold so many times that I just gave up. This is appalling service from a company whose main job is exactly that. I am totally disappointed in them and doubt if we will ever use them again