30 POINT CHECK WAS DONE BLINDFOLDED!!!

Disclaimer: In terms of sales people I am quite happy, the process was easy especially for a first time buyer. I would rate the sales people 4 stars

However in terms of the quality of the car as well as the service department, 2 stars seems lenient. A few weeks after picking up my Polo TSI I got stuck on the road due to a fuel line not being tightened causing my car to come to a jerky stop, the service department must have learned their skills from youtube tutorials. Maybe they did a 29 point check and they missed the 1 being the fuel line? Luckily I was insured so I got a free tow home, with a scenic view of my new-used car sat broken on the back of a flatbed behind me

The next day I had the car towed to VW claremont using my own money, my salesperson came to speak to me and told me that the service department would sort it out so I give credit to him where its due.

The service department lady then assesses my car, they let me know that they'll sort it out and then she has the audacity to tell me the cost. I should told her the cost for the fuel lost while my car was leaking petrol...

Luckily I knew my rights and refused to pay, I mean I haven't even owned the car for a month yet AND it was their mistake for not tightening the fuel line. I hope other customers learn from my review and read up on your rights, dont let people fool you. EDUCATE YOURSELF BEFORE BUYING A CAR

After the cost was magically waived (I think this company requires an audit from me) and the car was left there in their care, I then picked it up the same day because it wasn't a big job and then went on my merry way.

If you want to service your car here, rather stick to a backyard mechanic. You will receive the same quality service for half the price, seems like a bargain to me.

I also wont buy a car here again because I am not confident in the level of safety checks performed on vehicles. I guess I will have to find another dealership when I eventually decide to upgrade to my GTI.

Thank you