The worst service and repair experience

Customer service is shocking. Separate telephonie quotes were given for service and repairs, even after explicitly requesting the TOTAL amount. This happened indepependently to both my wife and I on separate calls. During the last service we were told of an oil leak that needed attention. When we asked for a status update today, there was no record of the concersation, and it was not picked up during the inspection this time. A set of other, unrelated, quotes were given today. Neither was the outstanding 'bushes' problem even mentioned today. So NTT have lost our trust. Incoherent advice from different people who do not talk to each other internally. We will not go back to NTT Volkswagen Stellenbosch.