VV
VW Volkswagen Westgate
Claimed Business
VV
VW Volkswagen Westgate
Claimed Business
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
0Trustindex Rating
#44Ranked In Automotive
197h 44mReply Time
-100 NPSUnlikely
Replied to 75% of negative reviews
Reply time on negative reviews: 197 hours 44 min
TrustIndex
0
Ranking
#44
in Automotive
Avg Reply
197h 44m
NPS Score
-100
Recommended: Unlikely
Replied to 75% of negative reviews
Reply time on negative reviews: 197 hours 44 min
Review Distribution
1|4 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About VW Volkswagen Westgate
VW Volkswagen Westgate has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. They reply to 75% of negative reviews, typically within 197 hours 44 min. Hellopeter has tracked VW Volkswagen Westgate across 63 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJP
Johnothan P
1 reviews | Active since Jan 2020
27 Feb 2026, 13:38
Liers and *********** staff
If I could give zero starts I would! Absolute *********** staff at this dealership! I DO NOT recommend purchasing a vehicle from them! They also lie to you about the vehicle to get the sale (lies from sales manager) Purchased a vehicle from them over 6 months ago and still trying to get issues sorted.. having to do my own phoning around to get answers as the staff clearly dont know how to use a phone..
Helpful (0)
|Replies (0)JP
Johnothan P
1 reviews | Active since Jan 2020
27 Feb 2026, 13:38
Liers and *********** staff
If I could give zero starts I would! Absolute *********** staff at this dealership! I DO NOT recommend purchasing a vehicle from them! They also lie to you about the vehicle to get the sale (lies from sales manager) Purchased a vehicle from them over 6 months ago and still trying to get issues sorted.. having to do my own phoning around to get answers as the staff clearly dont know how to use a phone..
0
Replies (0)PK
Phindulo K
1 reviews | Active since Jan 2020
7 Oct 2025, 17:55
Brand new car that VW Westage cannot resolve and i have been without my car for more than 3 months, it is powerless and have constant EPC light
Bad experience: Brand new car issues that VW Westage cannot resolve and i have been without my car for more than 3 months, it is powerless and have constant EPC light
Helpful (0)
|Replies (0)PK
Phindulo K
1 reviews | Active since Jan 2020
7 Oct 2025, 17:55
Brand new car that VW Westage cannot resolve and i have been without my car for more than 3 months, it is powerless and have constant EPC light
Bad experience: Brand new car issues that VW Westage cannot resolve and i have been without my car for more than 3 months, it is powerless and have constant EPC light
0
Replies (0)PM
Pabala M
1 reviews | Active since Jan 2020
15 Jul 2025, 11:14
Bad service from VW Westgate
I took in my car for repairs for EPC light and technician said it was a Turbo actuator but after replacing it EPC light is still showing, so they now said its the turbo and mind you the warranty now doesn't want to pay full for the turbo because they diagnosed it wrong. Been two weeks now waiting for the service lady to come back to me about the way forward. honestly bad service from VW Westgate
Helpful (0)
|Replies (0)PM
Pabala M
1 reviews | Active since Jan 2020
15 Jul 2025, 11:14
Bad service from VW Westgate
I took in my car for repairs for EPC light and technician said it was a Turbo actuator but after replacing it EPC light is still showing, so they now said its the turbo and mind you the warranty now doesn't want to pay full for the turbo because they diagnosed it wrong. Been two weeks now waiting for the service lady to come back to me about the way forward. honestly bad service from VW Westgate
0
Replies (0)PS
Pinkie S
1 reviews | Active since Jan 2020
21 Apr 2025, 18:01
Excellent customer service 💯
I had a wonderful and warm welcome experience from particularly a guy Joshua Gibson ,he is such a wonderful welcoming person after I had a horrible experience concerning the missing of my previous vehicle. He actually helped me through out the process till the end (I know he is no longer working there) but I just want to praise him for such an excellent customer service I received from him.You are a ⭐ I also want to thank Lehlogonolo and Yvonne for everything that they have done for me , I really appreciate the excellence out of this world service I received from you guys, thank you 🙏
Helpful (0)
|Replies (0)PS
Pinkie S
1 reviews | Active since Jan 2020
21 Apr 2025, 18:01
Excellent customer service 💯
I had a wonderful and warm welcome experience from particularly a guy Joshua Gibson ,he is such a wonderful welcoming person after I had a horrible experience concerning the missing of my previous vehicle. He actually helped me through out the process till the end (I know he is no longer working there) but I just want to praise him for such an excellent customer service I received from him.You are a ⭐ I also want to thank Lehlogonolo and Yvonne for everything that they have done for me , I really appreciate the excellence out of this world service I received from you guys, thank you 🙏
0
Replies (0)PS
Pinkie S
1 reviews | Active since Jan 2020
21 Apr 2025, 17:40
The most wonderful customer service
I had a wonderful and warm welcome from particularly Joshua Gibson ,he is such a wonderful welcome person after I had a horrible experience concerning the missing of my previous vehicle. He actually helped me through about the process till the end (I know he is no longer working there) but I just want to praise him for for such an excellent customer service I received from him. I also want to that Lehlogonolo and Yvonne for everything that you have done for me , I really appreciate it.
Helpful (0)
|Replies (0)PS
Pinkie S
1 reviews | Active since Jan 2020
21 Apr 2025, 17:40
The most wonderful customer service
I had a wonderful and warm welcome from particularly Joshua Gibson ,he is such a wonderful welcome person after I had a horrible experience concerning the missing of my previous vehicle. He actually helped me through about the process till the end (I know he is no longer working there) but I just want to praise him for for such an excellent customer service I received from him. I also want to that Lehlogonolo and Yvonne for everything that you have done for me , I really appreciate it.
0
Replies (0)JM
JULIA M
1 reviews | Active since Jan 2020
14 Feb 2025, 10:48
********* practice
On the 25th January 2025, we viewed a 2024 demo VW T Cross at Master Cars, Bidvest Mcarthy, Westgate, assisted by Mike Shuenyane, the Sales Executive, who told us the price was R390,000 The vehicle had been damaged on the passenger front door, needed seats cleaned, a mat replaced and the smell of cigarette smoke removed before it could be sold. We indicated our interest but said we also wanted to look at other vehicles We went back twice more before going through on the 8th February to say that we wanted the vehicle, but asked if it could be repaired and valeted before we committed, which was readily agreed to by both Mike and Lloyd. 1.5 weeks later Mike phoned to say that the vehicle should be ready for us to look at again by 11am the next day, 13th February and we arranged to go through at 11h30. Upon our arrival at 11h40 the car was still being valeted so we waited. Mike bought the car round but said they still had to finish it, but everything would be ok, and we would receive an invoice with bank account details to which payment could be made, he just needed to chat with his Manager, Lloyd. At 12h15 Mike came to us and said he had made a mistake and given us the wrong price for the vehicle, instead of R390,000 it was in fact R420,000, R30,000 more. They would not consider selling the car to us at the price they had given us and were not prepared to negotiate and we had no choice but to leave. We find it unbelievable that 3.5 weeks later we are prepared to finalise the deal, but all of a sudden the price inreases by R30,000. Is this a fairly standard process, or we were just unlucky??? Moral of this story, get the price confirmed in writing up front. Feedback from the Dealer Principal at Bidvest Mcarthy, Westgate will be welcome
Helpful (0)
|Replies (0)JM
JULIA M
1 reviews | Active since Jan 2020
14 Feb 2025, 10:48
********* practice
On the 25th January 2025, we viewed a 2024 demo VW T Cross at Master Cars, Bidvest Mcarthy, Westgate, assisted by Mike Shuenyane, the Sales Executive, who told us the price was R390,000 The vehicle had been damaged on the passenger front door, needed seats cleaned, a mat replaced and the smell of cigarette smoke removed before it could be sold. We indicated our interest but said we also wanted to look at other vehicles We went back twice more before going through on the 8th February to say that we wanted the vehicle, but asked if it could be repaired and valeted before we committed, which was readily agreed to by both Mike and Lloyd. 1.5 weeks later Mike phoned to say that the vehicle should be ready for us to look at again by 11am the next day, 13th February and we arranged to go through at 11h30. Upon our arrival at 11h40 the car was still being valeted so we waited. Mike bought the car round but said they still had to finish it, but everything would be ok, and we would receive an invoice with bank account details to which payment could be made, he just needed to chat with his Manager, Lloyd. At 12h15 Mike came to us and said he had made a mistake and given us the wrong price for the vehicle, instead of R390,000 it was in fact R420,000, R30,000 more. They would not consider selling the car to us at the price they had given us and were not prepared to negotiate and we had no choice but to leave. We find it unbelievable that 3.5 weeks later we are prepared to finalise the deal, but all of a sudden the price inreases by R30,000. Is this a fairly standard process, or we were just unlucky??? Moral of this story, get the price confirmed in writing up front. Feedback from the Dealer Principal at Bidvest Mcarthy, Westgate will be welcome
0
Replies (0)BL
Berna-Lee Lemmetjies
1 reviews | Active since Jan 2020
19 Nov 2024, 15:15
Horrible After Sale service
What an horrific experience. We purchased a brand new car more than 2 months ago from VW west cape and to get the vehicle and transport it from JHB was seamless and we were very impressed. However seems this was only to get the sale. 1. The car was registered as used which caused a delay in receiving the disk and the number plates 2. I received 4 permits since purchasing the car and the 2nd permit was not app**** for, they wrote over the initial date. I travelled to Langebaan and was pulled over and almost locked up for a ‘*****ulent permit’. 3. Post that, it took 3 weeks to have this sorted out, in the interim I was given a fleet vehicle for 3 days which smelt horrible and had no petrol. Whilst my car was standing in the heat. There was no responses to emails or WhatsApp’s, the responses we did receive were far from acceptable and personally feel as though sales are their main focus and they have no dealing with after sale service. This branch was convenient as it’s close to home but this has by far been a terrible experience. I should’ve trusted my gut and stuck with VW N1 City!!
Helpful (0)
|Replies (0)BL
Berna-Lee Lemmetjies
1 reviews | Active since Jan 2020
19 Nov 2024, 15:15
Horrible After Sale service
What an horrific experience. We purchased a brand new car more than 2 months ago from VW west cape and to get the vehicle and transport it from JHB was seamless and we were very impressed. However seems this was only to get the sale. 1. The car was registered as used which caused a delay in receiving the disk and the number plates 2. I received 4 permits since purchasing the car and the 2nd permit was not app**** for, they wrote over the initial date. I travelled to Langebaan and was pulled over and almost locked up for a ‘*****ulent permit’. 3. Post that, it took 3 weeks to have this sorted out, in the interim I was given a fleet vehicle for 3 days which smelt horrible and had no petrol. Whilst my car was standing in the heat. There was no responses to emails or WhatsApp’s, the responses we did receive were far from acceptable and personally feel as though sales are their main focus and they have no dealing with after sale service. This branch was convenient as it’s close to home but this has by far been a terrible experience. I should’ve trusted my gut and stuck with VW N1 City!!
0
Replies (0)