VW Volkswagen Westgate
2|63 reviews
PK
Phindulo K
1 reviews | Active since Member
07 Oct 2025, 17:55
Brand new car that VW Westage cannot resolve and i have been without my car for more than 3 months, it is powerless and have constant EPC light
Bad experience: Brand new car issues that VW Westage cannot resolve and i have been without my car for more than 3 months, it is powerless and have constant EPC light
Helpful (0)
Replies (159)0
Replies (159)VW Volkswagen Westgate's replyOfficial
08 Oct 2025, 13:47Hi Phindulo, We’re very sorry to hear about your experience and the ongoing issues with your vehicle. Being without your car for such a long time is understandably frustrating, and this is not the level of service we aim to provide. We have shared your feedback with management. One of our consultants will be in touch to assist you further. Kind regards,
The McCarthy VW Westgate Team
The McCarthy VW Westgate Team
Best regards,
VW Volkswagen Westgate's reply08 Oct 2025, 13:47
Official
Hi Phindulo, We’re very sorry to hear about your experience and the ongoing issues with your vehicle. Being without your car for such a long time is understandably frustrating, and this is not the level of service we aim to provide. We have shared your feedback with management. One of our consultants will be in touch to assist you further. Kind regards,
The McCarthy VW Westgate Team
The McCarthy VW Westgate Team
Best regards,
VW Volkswagen Westgate's replyOfficial
09 Oct 2025, 11:47Afternoon Phindulo,
We understand your frustration and are committed to assisting you in resolving this matter. As previously noted, you have lodged a complaint with Volkswagen South Africa (VWSA), which has confirmed that the issue is product-related, not a dealership matter, and has advised that it is safe to continue driving the vehicle. The issue you are experiencing is being handled by VWSA, and we urge you to continue working through their process for a resolution.
We are here to support you and facilitate communication with VWSA if needed. Regards, Bidvest McCarthy Volkswagen Westgate
We understand your frustration and are committed to assisting you in resolving this matter. As previously noted, you have lodged a complaint with Volkswagen South Africa (VWSA), which has confirmed that the issue is product-related, not a dealership matter, and has advised that it is safe to continue driving the vehicle. The issue you are experiencing is being handled by VWSA, and we urge you to continue working through their process for a resolution.
We are here to support you and facilitate communication with VWSA if needed. Regards, Bidvest McCarthy Volkswagen Westgate
Best regards,
VW Volkswagen Westgate's reply09 Oct 2025, 11:47
Official
Afternoon Phindulo,
We understand your frustration and are committed to assisting you in resolving this matter. As previously noted, you have lodged a complaint with Volkswagen South Africa (VWSA), which has confirmed that the issue is product-related, not a dealership matter, and has advised that it is safe to continue driving the vehicle. The issue you are experiencing is being handled by VWSA, and we urge you to continue working through their process for a resolution.
We are here to support you and facilitate communication with VWSA if needed. Regards, Bidvest McCarthy Volkswagen Westgate
We understand your frustration and are committed to assisting you in resolving this matter. As previously noted, you have lodged a complaint with Volkswagen South Africa (VWSA), which has confirmed that the issue is product-related, not a dealership matter, and has advised that it is safe to continue driving the vehicle. The issue you are experiencing is being handled by VWSA, and we urge you to continue working through their process for a resolution.
We are here to support you and facilitate communication with VWSA if needed. Regards, Bidvest McCarthy Volkswagen Westgate
Best regards,
PK
Phindulo K's updateReviewer Update
10 Oct 2025, 06:28 Dear VW Westgate, Thank you for your response. However, I must respectfully disagree with your position. I purchased my vehicle directly from VW Westgate, not from Volkswagen South Africa (VWSA), and therefore, my primary expectation of accountability and assistance lies with your dealership. The issue I’m facing — a persistent EPC warning light and severe loss of power — is a serious safety concern. The vehicle has lost power while driving on the highway, putting both myself and other road users at risk. It is simply not acceptable to be advised to continue driving a vehicle that is clearly not roadworthy. Passing responsibility to VWSA is not a solution. As the selling dealership, VW Westgate should be actively resolving the matter or providing a safe alternative, rather than deflecting the issue. I am not comfortable continuing to drive a potentially dangerous vehicle, and I expect immediate and appropriate support from your dealership. Regards,
PK
Phindulo K's update10 Oct 2025, 06:28
Reviewer Update
Dear VW Westgate, Thank you for your response. However, I must respectfully disagree with your position. I purchased my vehicle directly from VW Westgate, not from Volkswagen South Africa (VWSA), and therefore, my primary expectation of accountability and assistance lies with your dealership. The issue I’m facing — a persistent EPC warning light and severe loss of power — is a serious safety concern. The vehicle has lost power while driving on the highway, putting both myself and other road users at risk. It is simply not acceptable to be advised to continue driving a vehicle that is clearly not roadworthy. Passing responsibility to VWSA is not a solution. As the selling dealership, VW Westgate should be actively resolving the matter or providing a safe alternative, rather than deflecting the issue. I am not comfortable continuing to drive a potentially dangerous vehicle, and I expect immediate and appropriate support from your dealership. Regards,