VW
vw witbank
Unclaimed Business
VW
Performance(last 12 months):
Ranked In Other
#2NPS Score
-100Unlikely
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceIL
Itumeleng L
1 reviews | Active since Jan 2020
12 May 2025, 13:18
POOR SERVICE FROM VW WITBANK
My name is Itumeleng, I ma not a happy customer. I have a complain against vw witbank and the lady by the name Zandile. My vehicle was towed in at vw witbank on Wednesday the 7th of May 2025 and I spoke to Zandile later on that day asking her to give me a feedback on what is the problem with the vehicle and she promised to check and call me back but she never did. I phoned again yesterday around 9:00 in the morning spoke to Zandile again she promised again to check and get back to me but she never did. I phoned again after 12:00 pm and every time I speak to some they ask me to hold so that they can transfer my call to a service advisor and for 5 time call got cut while I am holding and no one got back to me. My vehicle came for service in March 2025 and again in this month, and I have experience the issue right now, my vehicle have been standing at Vw witbank from Tuesday the 7th of May 2025 till today I did not receive any feedback. I called a service manager Mr Charles and he was not helpful. A service advisor only got back to me on Friday the 9th May 2025 around 16:48 only to tell me that they need to order the parts of the vehicle, parts she is referring to a brake fluid, cylinder and seal ring. I tried several times to contact her in the morning of 12 May 2025 and her cell rings to voice mail, ii tried to get hold of Mr Charles a service manager and his cell was also ringing unanswered. Called vw landline and I was getting hold of anybody. A lady only came back to me today at around 14:30 to tell me that they ordered the parts and they will come tomorrow. I have never happy the service I get from Vw Witbank, they service is very poor. Every time I took my car in for service I get a call around 16:00 to come and collect the car even if I was the 1st one on the queue in the morning when I drop it off, I will still be the last person to collect.
Helpful (0)
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Itumeleng L
1 reviews | Active since Jan 2020
12 May 2025, 13:18
POOR SERVICE FROM VW WITBANK
My name is Itumeleng, I ma not a happy customer. I have a complain against vw witbank and the lady by the name Zandile. My vehicle was towed in at vw witbank on Wednesday the 7th of May 2025 and I spoke to Zandile later on that day asking her to give me a feedback on what is the problem with the vehicle and she promised to check and call me back but she never did. I phoned again yesterday around 9:00 in the morning spoke to Zandile again she promised again to check and get back to me but she never did. I phoned again after 12:00 pm and every time I speak to some they ask me to hold so that they can transfer my call to a service advisor and for 5 time call got cut while I am holding and no one got back to me. My vehicle came for service in March 2025 and again in this month, and I have experience the issue right now, my vehicle have been standing at Vw witbank from Tuesday the 7th of May 2025 till today I did not receive any feedback. I called a service manager Mr Charles and he was not helpful. A service advisor only got back to me on Friday the 9th May 2025 around 16:48 only to tell me that they need to order the parts of the vehicle, parts she is referring to a brake fluid, cylinder and seal ring. I tried several times to contact her in the morning of 12 May 2025 and her cell rings to voice mail, ii tried to get hold of Mr Charles a service manager and his cell was also ringing unanswered. Called vw landline and I was getting hold of anybody. A lady only came back to me today at around 14:30 to tell me that they ordered the parts and they will come tomorrow. I have never happy the service I get from Vw Witbank, they service is very poor. Every time I took my car in for service I get a call around 16:00 to come and collect the car even if I was the 1st one on the queue in the morning when I drop it off, I will still be the last person to collect.
0
Replies (0)P
Penny
1 reviews | Active since Jan 2020
25 Apr 2023, 16:55
Very bad experience,...
Very bad experience, I recommend two of my friends to buy cars at their dealership and I was supposed to get reward of 4k and now it's 4 month's and they not promising anything I've try to call them now they started to ignore my calls even the manager by the name if kobus I've been calling him but no luck of getting hold of him even try their head office they told me m, they can't help me due to its dealership agreements so please help me.
Helpful (0)
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Penny
1 reviews | Active since Jan 2020
25 Apr 2023, 16:55
Very bad experience,...
Very bad experience, I recommend two of my friends to buy cars at their dealership and I was supposed to get reward of 4k and now it's 4 month's and they not promising anything I've try to call them now they started to ignore my calls even the manager by the name if kobus I've been calling him but no luck of getting hold of him even try their head office they told me m, they can't help me due to its dealership agreements so please help me.
0
Replies (0)P
Penny
1 reviews | Active since Jan 2020
14 Feb 2023, 06:03
I bought a car from ...
I bought a car from them it was cool and perfect then I recommend 2 of my friends to go and buy because of the experience and customer service I got.. Then they where suppose to give me 2k per customer. They told me I'll get it after 2 o 3 weeks now been 2 full months without my package please intervene
Helpful (0)
|Replies (0)P
Penny
1 reviews | Active since Jan 2020
14 Feb 2023, 06:03
I bought a car from ...
I bought a car from them it was cool and perfect then I recommend 2 of my friends to go and buy because of the experience and customer service I got.. Then they where suppose to give me 2k per customer. They told me I'll get it after 2 o 3 weeks now been 2 full months without my package please intervene
0
Replies (0)SP