Poor staff can kill a resort

Vyversrus Game Farm in Ladismith, Western Cape. A few weeks ago my wife and I booked two nights in a cottage at this game farm. There was confusion finding the place because they use an unmarked back entrance for access and I had been using Google Maps. I was told to phone when we arrived at Ladismith - I tried for forty minutes to no avail and then resorted to Google Maps. I travelled 100km out of my way trying to meet up with the representative who would show us to our cottage on the farm. It seems that because of the confusion, she was cross with me and not in the best of moods when we finally met. She was aggressive and unhelpful, would not make eye-contact and absolutely un-cooperative. When I asked why they didn’t use a map - even send one by email, the response was, “We don’t do maps.” We were taken into the cottage and “instructed” how things worked. I asked for a map of the farm and was told that there was one but there was no point in using it as most of the roads were for 4X4 vehicles (which is why I was there) and the support staff was away so the trails were closed there would be no help or rescue/support available. This effectively defeated the object of being there. We were informed that there was a stretch of road, about 6km, that we could use safely. There was also no list of animals forthcoming. We were told that a chlorine floater had been put in the jacuzzi on the deck. She then got into her car a drove off in a huff. We had no phone connection so could get no further information or make contact.

The accommodation was great! Lots of potential. The umbrella was broken and could not be used. There was a chlorine floater in the jacuzzi but - the water didn’t reach the jets, there were no electrics functioning and worst of all, there was long stringy grass-like algae growing from the floor and seats! It was, in a word, filthy! One could probably have gotten ill sitting in it.

We had booked for this “outing” only two days before taking up the accommodation, we were we not told that we would not have full access, that the jacuzzi wasn’t functioning etc etc? What a waste of a potential beautiful spot!

Rodger ****am

Vyvers Rus ℅ 0847010370 email: vyversrus@gmail.com

A few weeks ago my wife and I booked two nights in a cottage at this game farm. There was confusion finding the place because they use an unmarked back entrance for access and I had been using Google Maps. I was told to phone when we arrived at Ladismith - I tried for forty minutes to no avail and then resorted to Google Maps. I travelled 100km out of my way trying to meet up with the representative who would show us to our cottage on the farm. It seems that because of the confusion, she was cross with me and not in the best of moods when we finally met. She was aggressive and unhelpful, would not make eye-contact and absolutely un-cooperative. When I asked why they didn’t use a map - even send one by email, the response was, “We don’t do maps.” We were taken into the cottage and “instructed” how things worked. I asked for a map of the farm and was told that there was one but there was no point in using it as most of the roads were for 4X4 vehicles (which is why I was there) and the support staff was away so the trails were closed there would be no help or rescue/support available. This effectively defeated the object of being there. We were informed that there was a stretch of road, about 6km, that we could use safely. There was also no list of animals forthcoming. We were told that a chlorine floater had been put in the jacuzzi on the deck. She then got into her car a drove off in a huff. We had no phone connection so could get no further information or make contact.

The accommodation was great! Lots of potential. The umbrella was broken and could not be used. There was a chlorine floater in the jacuzzi but - the water didn’t reach the jets, there were no electrics functioning and worst of all, there was long stringy grass-like algae growing from the floor and seats! It was, in a word, filthy! One could probably have gotten ill sitting in it.

We had booked for this “outing” only two days before taking up the accommodation, we were we not told that we would not have full access, that the jacuzzi wasn’t functioning etc etc? What a waste of a potential beautiful spot!