UNPROFESSIONAL DISGUSTING SERVICE BY FASTWAYS -and Vybbo wanting me to pay for a Return

I ordered a UPS from Vyybo and getting it was a mission because of the useless corrier company they use. firstly they came to deliver on the 1st attempt and never called me then left and said it is an unsuccessful delivery. 2nd attempt they said the drivers mom passed on which i sympathize with however it has been made my problem because it delayed delivery. on the 3rd attempt the driver from Fastways came to my complex and said he gave my parcel to my caretaker by name ***X and I have no caretaker by that name, now i am asking Vyyboo to come and collect their parcel and I no longer can use it after it was given to unknown persons they want me to pay for the return. I just need you guys to come get your parcel and refund me thats all! I spoke to Keith at Vyybo and he says I must log a return and pay but all of this is not my problem and it is their choice of company to corrier , please take accountability