Ten Days and Counting

My vehicle keys were handed in by Tihsa to validate my claim with Budget Insurance.I have been waiting 10 days now,with NO result/action.Works on a first come first serve basis.Least they could do is contact the client,but I am being treated like the ******** myself here...this ,after Ive been told that it would take a couple days,like maybe 3... SHOCKING ! IN THE MEANTIME I HAVE TO PAY UBER TO GET TO MY CLIENTS...