Wallet Junkie
Claimed Business
AI Review Summary
Based on recent customer reviews, Wallet Junkie receives strong praise for its sleek, high-quality wallets and fast delivery, with many customers impressed by the premium packaging and modern design. The lifetime guarantee and hassle-free replacement process are highlighted as standout positives. However, a recurring and significant pain point is the lack of communication, with multiple customers reporting being completely ignored across phone, email, WhatsApp, and social media channels. Delivery delays and order fulfilment errors, including wrong destinations and missing personalisation, further frustrate affected customers.
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
18
Recommended: Likely
Review Distribution
3.6|27 Reviews
May '25 - Apr '26
5(60%)
4(4%)
3(4%)
2(0%)
1(32%)
5(60%)
4(4%)
3(4%)
2(0%)
1(32%)
Frequently Asked Questions About Wallet Junkie
Based on recent customer reviews, Wallet Junkie receives strong praise for its sleek, high-quality wallets and fast delivery, with many customers impressed by the premium packaging and modern design. The lifetime guarantee and hassle-free replacement process are highlighted as standout positives. However, a recurring and significant pain point is the lack of communication, with multiple customers reporting being completely ignored across phone, email, WhatsApp, and social media channels. Delivery delays and order fulfilment errors, including wrong destinations and missing personalisation, further frustrate affected customers.
Wallet Junkie has a TrustIndex of 0 out of 10 on Hellopeter, based on 27 reviews in the last 12 months. Hellopeter has tracked Wallet Junkie across 114 total reviews. How is the TrustIndex calculated? →
Recent reviews (27)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCY
Chris Y
1 reviews | Active since Jan 2020
17 Feb 2026, 10:36
I’m really disappointed with my experience
I’m really disappointed with my experience. I purchased a women’s purse just before Christmas and selected the collection option, as the website indicated an 8–9 day turnaround. From that point on, I tried multiple times to get in touch to confirm business hours and collection details before Christmas. I phoned (no answer and no return call), emailed (no response), sent a WhatsApp, and even tried Instagram DM and not once did I receive any feedback. The product may be great, but the complete lack of communication is extremely frustrating. As a paying customer, I don’t think it’s unreasonable to expect at least one response across four different communication channels. I really hope this can be resolved, but based on my experience so far, the customer service has been very disappointing.
Helpful (0)
|Replies (0)CY
Chris Y
1 reviews | Active since Jan 2020
17 Feb 2026, 10:36
I’m really disappointed with my experience
I’m really disappointed with my experience. I purchased a women’s purse just before Christmas and selected the collection option, as the website indicated an 8–9 day turnaround. From that point on, I tried multiple times to get in touch to confirm business hours and collection details before Christmas. I phoned (no answer and no return call), emailed (no response), sent a WhatsApp, and even tried Instagram DM and not once did I receive any feedback. The product may be great, but the complete lack of communication is extremely frustrating. As a paying customer, I don’t think it’s unreasonable to expect at least one response across four different communication channels. I really hope this can be resolved, but based on my experience so far, the customer service has been very disappointing.
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Replies (0)CM
CHANTEL M
1 reviews | Active since Jan 2020
15 Jan 2026, 09:39
Do not order from Wallet Junkie
This is my second order. First order, no problem! However this order, not so good. I have placed an order on the 23rd of Dec. I know deliveries will only take place in the new year. I have not recieved any communication like my first order. I tracked the parcel and it was delivered on the 5th. I opted for delivery to BOB locker,so I contacted Bob lockers as I have not yet recieved a pin. I gave my tracking and order nr to him and on his side its shows a different persons name and its been delivered to Mosselbay (I am in Brackenfell) I have phoned, whatsapp messages and email. No response from them! Hope they can rectify this soon!
Helpful (0)
|Replies (0)CM
CHANTEL M
1 reviews | Active since Jan 2020
15 Jan 2026, 09:39
Do not order from Wallet Junkie
This is my second order. First order, no problem! However this order, not so good. I have placed an order on the 23rd of Dec. I know deliveries will only take place in the new year. I have not recieved any communication like my first order. I tracked the parcel and it was delivered on the 5th. I opted for delivery to BOB locker,so I contacted Bob lockers as I have not yet recieved a pin. I gave my tracking and order nr to him and on his side its shows a different persons name and its been delivered to Mosselbay (I am in Brackenfell) I have phoned, whatsapp messages and email. No response from them! Hope they can rectify this soon!
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Marlene
1 reviews | Active since Jan 2020
12 Jan 2026, 09:32
Very Dissapointed! Added name to be embossed, received the wallet expeditiously without personalisation
Very Dissapointed! Added name to be embossed, received the wallet expeditiously without personalisation. Paid for something not recieved!
Helpful (0)
|Replies (0)M
Marlene
1 reviews | Active since Jan 2020
12 Jan 2026, 09:32
Very Dissapointed! Added name to be embossed, received the wallet expeditiously without personalisation
Very Dissapointed! Added name to be embossed, received the wallet expeditiously without personalisation. Paid for something not recieved!
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Akhona N
1 reviews | Active since Jan 2020
15 Dec 2025, 15:26
Wallet junkie failed to deliver my wallet
I have placed an order two weeks ago I have not received it even today. Also note that the order was supposed to come in 3-5 days. It's almost 15 days now and they are ignoring me or WhatsApp. On email they told me that my order is on the way but upto today I haven't received the order
Helpful (0)
|Replies (0)AN
Akhona N
1 reviews | Active since Jan 2020
15 Dec 2025, 15:26
Wallet junkie failed to deliver my wallet
I have placed an order two weeks ago I have not received it even today. Also note that the order was supposed to come in 3-5 days. It's almost 15 days now and they are ignoring me or WhatsApp. On email they told me that my order is on the way but upto today I haven't received the order
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