W
wallpaperonline
Unclaimed Business
W
wallpaperonline
Unclaimed Business
4 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, wallpaperonline receives strong praise for high-quality wallpaper products, fast delivery and an easy-to-use website with extensive design options. Staff member Laura is frequently highlighted for her professionalism, friendliness and helpful guidance. Recommended installers also earn positive feedback. However, some customers report significant issues including delayed orders, poor communication, delivery of incorrect products and a dismissive attitude toward smaller orders, suggesting inconsistencies in service that can undermine the otherwise positive reputation.
Performance(last 12 months):
TrustIndex
0
Ranking
#5
in Home Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
3|4 Reviews
Jun '25 - May '26
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
Frequently Asked Questions About wallpaperonline
Based on recent customer reviews, wallpaperonline receives strong praise for high-quality wallpaper products, fast delivery and an easy-to-use website with extensive design options. Staff member Laura is frequently highlighted for her professionalism, friendliness and helpful guidance. Recommended installers also earn positive feedback. However, some customers report significant issues including delayed orders, poor communication, delivery of incorrect products and a dismissive attitude toward smaller orders, suggesting inconsistencies in service that can undermine the otherwise positive reputation.
wallpaperonline has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked wallpaperonline across 12 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceND
Natalie D
1 reviews | Active since Jan 2020
15 Jan 2026, 14:10
Great product and service
I purchased from Wallpaperonline and received excellent service. Laura was professional and friendly and my wallpaper arrived timeously and exactly as advertised online. Will defenitely use them again.
Helpful (0)
|Replies (0)ND
Natalie D
1 reviews | Active since Jan 2020
15 Jan 2026, 14:10
Great product and service
I purchased from Wallpaperonline and received excellent service. Laura was professional and friendly and my wallpaper arrived timeously and exactly as advertised online. Will defenitely use them again.
0
Replies (0)MM
Maggie M
1 reviews | Active since Jan 2020
3 Dec 2025, 07:45
Unhappy customer
We had a not so nice experience with Wallpaper online. 1 week turned into 4 weeks with no solution. We went instore for consultation and we gave them samples and specified what we wanted. Fast forward to when we are supposed to receive our Wallpaper, no one says anything about it being ready, we send them a dm no response and we send them a message via their website no response. We go instore and they say that they had a setback that's why we couldnt reach then and that can we give them a day or 2 for everything to be ready. They deliver but delivered the wrong shade and we let them know and now it's a back and forth until we called them out on social media that when they started asking the right questions. However they sent an email saying we should take down the video because they are not at fault and failure to do so, we will go the legal route. From the beginning they should have sent over pantones, but they didn't. It's only when they were called out that's when they sent over a lot of swatches.
Helpful (0)
|Replies (0)MM
Maggie M
1 reviews | Active since Jan 2020
3 Dec 2025, 07:45
Unhappy customer
We had a not so nice experience with Wallpaper online. 1 week turned into 4 weeks with no solution. We went instore for consultation and we gave them samples and specified what we wanted. Fast forward to when we are supposed to receive our Wallpaper, no one says anything about it being ready, we send them a dm no response and we send them a message via their website no response. We go instore and they say that they had a setback that's why we couldnt reach then and that can we give them a day or 2 for everything to be ready. They deliver but delivered the wrong shade and we let them know and now it's a back and forth until we called them out on social media that when they started asking the right questions. However they sent an email saying we should take down the video because they are not at fault and failure to do so, we will go the legal route. From the beginning they should have sent over pantones, but they didn't. It's only when they were called out that's when they sent over a lot of swatches.
0
Replies (0)DS
Duane S
1 reviews | Active since Jan 2020
11 Jul 2025, 07:24
Poor service & rude manager/owner
After waiting almost 2 weeks for samples ordered and paid for, I phoned to ask where my order was. The manager or owner told me she would phone back and let me know. I also asked that if it had been shipped, to provide me with a tracking number. When I received no further communication by two days later, I phoned to ask where the order was and why she did not give me a call as promised. I was upset BUT did not shout or swear and had the phone put down in my ear twice. When we did speak, she told me that she does not keep track of small orders. So I assume that they only treat BIG orders with professional and good service. What a shame!
Helpful (0)
|Replies (0)DS
Duane S
1 reviews | Active since Jan 2020
11 Jul 2025, 07:24
Poor service & rude manager/owner
After waiting almost 2 weeks for samples ordered and paid for, I phoned to ask where my order was. The manager or owner told me she would phone back and let me know. I also asked that if it had been shipped, to provide me with a tracking number. When I received no further communication by two days later, I phoned to ask where the order was and why she did not give me a call as promised. I was upset BUT did not shout or swear and had the phone put down in my ear twice. When we did speak, she told me that she does not keep track of small orders. So I assume that they only treat BIG orders with professional and good service. What a shame!
0
Replies (0)JK
Jeanne K
1 reviews | Active since Jan 2020
16 May 2025, 13:38
Top Mural Crystal Streams Wallpaper & Service
Thank you for the stunning Mural Crystal Streams wallpaper in our canteen area – it’s already the most photographed wall in the office! Your work adds energy and elegance to our everyday moments. So nice to sit and relax in this space during our lunch break - feels like we at the stream and in the forest! A space to breath and enjoy the peace - fuel to carry us during the day! Laura, thank you for arranging the quick delivery!
Helpful (0)
|Replies (0)JK
Jeanne K
1 reviews | Active since Jan 2020
16 May 2025, 13:38
Top Mural Crystal Streams Wallpaper & Service
Thank you for the stunning Mural Crystal Streams wallpaper in our canteen area – it’s already the most photographed wall in the office! Your work adds energy and elegance to our everyday moments. So nice to sit and relax in this space during our lunch break - feels like we at the stream and in the forest! A space to breath and enjoy the peace - fuel to carry us during the day! Laura, thank you for arranging the quick delivery!
0
Replies (0)ML
Marilize L
1 reviews | Active since Jan 2020
25 Apr 2025, 08:01
Great product and service
Thank you so much for all the assistance and guidance! Your wallpaper is GREAT quality, and I used Sandy from your Installer list on your website; he was AMAZING!!! I love the result! I have given your website and his name to about 5 people already! Love love love it!
Helpful (0)
|Replies (0)ML
Marilize L
1 reviews | Active since Jan 2020
25 Apr 2025, 08:01
Great product and service
Thank you so much for all the assistance and guidance! Your wallpaper is GREAT quality, and I used Sandy from your Installer list on your website; he was AMAZING!!! I love the result! I have given your website and his name to about 5 people already! Love love love it!
0
Replies (0)LW
Laura W
1 reviews | Active since Jan 2020
25 Apr 2025, 07:16
Excellent product and service
Wallpaper online produced the paper for my baby's nursery and helped me arrange installation - definitely the most beautiful room in my house! Great service, great speed and excellent quality product. Their recomended installers also do a fantastic job, you can't see any joins on my little girls mural.
Helpful (0)
|Replies (0)LW
Laura W
1 reviews | Active since Jan 2020
25 Apr 2025, 07:16
Excellent product and service
Wallpaper online produced the paper for my baby's nursery and helped me arrange installation - definitely the most beautiful room in my house! Great service, great speed and excellent quality product. Their recomended installers also do a fantastic job, you can't see any joins on my little girls mural.
0
Replies (0)MT
Melissa-Lee Taylor
1 reviews | Active since Jan 2020
7 Apr 2025, 09:03
Great service and delivery times
Wow Wow Wow. What a professional and seamless experience. Their selection of options is so extensive, but the website make it so simple to visualise what the different wallpapers would look like in a room so it made it so easy to select. I chose 4 different wallpapers for my lounge, diningroom, and 2 of my bedrooms. I recieved them 3 days after placing the order. They are simply gorgeous. It has totally refreshed the look of my house and I cant wait to use them in my offices. 10 our if 10 fir service and delivery.
Helpful (0)
|Replies (0)MT
Melissa-Lee Taylor
1 reviews | Active since Jan 2020
7 Apr 2025, 09:03
Great service and delivery times
Wow Wow Wow. What a professional and seamless experience. Their selection of options is so extensive, but the website make it so simple to visualise what the different wallpapers would look like in a room so it made it so easy to select. I chose 4 different wallpapers for my lounge, diningroom, and 2 of my bedrooms. I recieved them 3 days after placing the order. They are simply gorgeous. It has totally refreshed the look of my house and I cant wait to use them in my offices. 10 our if 10 fir service and delivery.
0
Replies (0)RA
Renate A
1 reviews | Active since Jan 2020
7 Apr 2025, 07:03
5-Star Service & Impressive Collection
Well-priced, incredible selection & super-jiffy service. Laura was also very helpful in guiding me on which wallpaper would be best-suited for my newly-renovated bathroom. Thanks, team!
Helpful (0)
|Replies (0)