Fail to deliver promised service

I called Waltex to enquire about binding for carpets. They said to bring it in and they will access. The carpets were very heavy requiring three of us to load into the car. When we arrived, the gentlemen working there were helpful: gave me a quote, unload and brought samples. Only to call the next day to say he was nearly fired by the manager for taking the carpets and they can't do it. With much effort I had to fetch and take to Horizon carpets who did this for me a few months ago. Apparently they had outsouced to Waltex! Manager not doing his job and blaming staff!