Waltons Stationery
1.6|446 reviews
Responds in 45 hours 53 min
LH
Lesley H
1 reviews | Active since Member
19 Jan 2026, 12:03
Terrible Service
I placed an order for a stationery box and made full payment. Despite multiple attempts to follow up, I never received the order nor any meaningful communication from the company.
School started three days ago, and due to the delay and lack of response, I was forced to purchase stationery elsewhere, which caused unnecessary inconvenience and additional expense.
I formally requested the cancellation of the order and a refund and even provided my banking details. However, I have received no response to my emails or follow-up communication.
I am extremely disappointed with the poor service, lack of communication, and failure to resolve this matter. I would not recommend this company based on my experience and am still awaiting confirmation of my refund.
No staff member has reached out to me even after sending follow up emails. I kindly need assistance for my refund.
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Replies (56)Waltons Stationery's replyOfficial
19 Jan 2026, 12:09Dear Lesley,
Thank you for taking the time to share your feedback. We sincerely apologise for the undelivered order, the complete lack of meaningful communication despite your multiple follow-up attempts, and the unnecessary inconvenience and additional expense you incurred by having to purchase stationery elsewhere after school had already started.
We understand your disappointment and frustration, particularly as you have provided your banking details for a refund but have received no response. We have opened a support ticket for your case which you can reply to directly. Our Customer Success team will prioritise processing your refund and ensuring you receive confirmation.
We deeply regret the poor service you experienced and appreciate your patience whilst we resolve this matter.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Thank you for taking the time to share your feedback. We sincerely apologise for the undelivered order, the complete lack of meaningful communication despite your multiple follow-up attempts, and the unnecessary inconvenience and additional expense you incurred by having to purchase stationery elsewhere after school had already started.
We understand your disappointment and frustration, particularly as you have provided your banking details for a refund but have received no response. We have opened a support ticket for your case which you can reply to directly. Our Customer Success team will prioritise processing your refund and ensuring you receive confirmation.
We deeply regret the poor service you experienced and appreciate your patience whilst we resolve this matter.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Best regards,
Waltons Stationery's reply19 Jan 2026, 12:09
Official
Dear Lesley,
Thank you for taking the time to share your feedback. We sincerely apologise for the undelivered order, the complete lack of meaningful communication despite your multiple follow-up attempts, and the unnecessary inconvenience and additional expense you incurred by having to purchase stationery elsewhere after school had already started.
We understand your disappointment and frustration, particularly as you have provided your banking details for a refund but have received no response. We have opened a support ticket for your case which you can reply to directly. Our Customer Success team will prioritise processing your refund and ensuring you receive confirmation.
We deeply regret the poor service you experienced and appreciate your patience whilst we resolve this matter.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Thank you for taking the time to share your feedback. We sincerely apologise for the undelivered order, the complete lack of meaningful communication despite your multiple follow-up attempts, and the unnecessary inconvenience and additional expense you incurred by having to purchase stationery elsewhere after school had already started.
We understand your disappointment and frustration, particularly as you have provided your banking details for a refund but have received no response. We have opened a support ticket for your case which you can reply to directly. Our Customer Success team will prioritise processing your refund and ensuring you receive confirmation.
We deeply regret the poor service you experienced and appreciate your patience whilst we resolve this matter.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Best regards,