Waltons Stationery
1.6|446 reviews
Responds in 45 hours 53 min
NT
Natesha T
1 reviews | Active since Member
19 Jan 2026, 10:46
Very bad service
On the 30th december 2025 I made payment to them for my childs stationary for 2026. When the school started we were informed to contact them directly to enquire about your childs stationary. I did just that on Thursday the lady said she will come back tome which she never did, on Friday I phoned again, the lady said they are doing deliveries to my childs school so he will get his stationary, which he never got. Today, Monday they tell me who stays in Atlantis that I must collect in woodstock my childs stationary. Both me and my husband are working full time how in the heavens do they think I will be able to collect in town. Must I now take time off from my work to collect stuff paid just like any other parent. I will not except this and demand my childs stationary to be delivered to his school.
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Replies (56)Waltons Stationery's replyOfficial
19 Jan 2026, 11:40Dear Natesha,
Thank you for bringing these concerns to our attention. We sincerely apologise for the poor communication, the unfulfilled promises regarding delivery to your child's school, and the inconvenience caused by our request that you collect the stationery from our Woodstock location instead.
We understand the difficulty in having to take time off work, and this is not the standard of service we aim to provide. We have opened a support ticket for your case which you can reply to directly. Our Customer Success team will prioritise arranging delivery to your child's school immediately and will ensure this matter is resolved as quickly as possible.
We truly appreciate your patience and regret the frustration this situation has caused.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Thank you for bringing these concerns to our attention. We sincerely apologise for the poor communication, the unfulfilled promises regarding delivery to your child's school, and the inconvenience caused by our request that you collect the stationery from our Woodstock location instead.
We understand the difficulty in having to take time off work, and this is not the standard of service we aim to provide. We have opened a support ticket for your case which you can reply to directly. Our Customer Success team will prioritise arranging delivery to your child's school immediately and will ensure this matter is resolved as quickly as possible.
We truly appreciate your patience and regret the frustration this situation has caused.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Best regards,
Waltons Stationery's reply19 Jan 2026, 11:40
Official
Dear Natesha,
Thank you for bringing these concerns to our attention. We sincerely apologise for the poor communication, the unfulfilled promises regarding delivery to your child's school, and the inconvenience caused by our request that you collect the stationery from our Woodstock location instead.
We understand the difficulty in having to take time off work, and this is not the standard of service we aim to provide. We have opened a support ticket for your case which you can reply to directly. Our Customer Success team will prioritise arranging delivery to your child's school immediately and will ensure this matter is resolved as quickly as possible.
We truly appreciate your patience and regret the frustration this situation has caused.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Thank you for bringing these concerns to our attention. We sincerely apologise for the poor communication, the unfulfilled promises regarding delivery to your child's school, and the inconvenience caused by our request that you collect the stationery from our Woodstock location instead.
We understand the difficulty in having to take time off work, and this is not the standard of service we aim to provide. We have opened a support ticket for your case which you can reply to directly. Our Customer Success team will prioritise arranging delivery to your child's school immediately and will ensure this matter is resolved as quickly as possible.
We truly appreciate your patience and regret the frustration this situation has caused.
Kind regards,
Elzabé Curlewis (Waltons Customer Success Partner)
Best regards,