WANATU - No accountability at all

In December 2025, my son was involved in a collision caused by your driver, who turned directly in front of his oncoming vehicle. While we are grateful that there were no serious injuries, his vehicle was declared a total write‑off. This has created significant disruption, as he relies on his vehicle for work and daily responsibilities. What has been most disappointing is the complete lack of communication and empathy from WANATU following the incident. At no point did anyone from your company reach out to check on his wellbeing or acknowledge the seriousness of the situation. After submitting an email with witness statements, we received no response until I made several follow‑up phone calls. Even then, the reply was dismissive and limited to “work through your insurance,” with no concern shown for the impact this has had on my son. This level of indifference reflects poorly on the values and professionalism of your organisation. As a company operating vehicles on public roads, one would expect a far higher standard of accountability, communication, and basic human decency.