Very bad service as they do not pay out winnings and claim that the verification details do not match their records on file !
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Replies (56)
Wanejo bets's replyOfficial
16 Feb 2026, 07:51
Dear user,We are truly sorry to read about your experience and the frustration you are feeling. Please know that we take feedback of this nature very seriously, as providing transparent and efficient service to our players is extremely important to us.After carefully reviewing your account, we can confirm that there are currently no pending withdrawal requests reflecting on your profile. Kindly note that withdrawals cannot be processed until the required FICA verification documents have been successfully uploaded and approved, in line with regulatory requirements.An email was previously sent to you requesting that you upload the necessary verification documents. At this stage, we are still awaiting the correct documentation in order to proceed.We completely understand how delays can be upsetting, however this process is in place to protect both you and the platform. We kindly ask that you please upload the correct documents so that we may review and approve them as soon as possible. Once verification is complete, you will be able to proceed accordingly.We genuinely want to resolve this matter for you and assist you further. Please feel free to reach out to us directly should you require guidance on the required documents we are here to help.Kind regards.
Best regards,
Wanejo bets's reply16 Feb 2026, 07:51
Official
Dear user,We are truly sorry to read about your experience and the frustration you are feeling. Please know that we take feedback of this nature very seriously, as providing transparent and efficient service to our players is extremely important to us.After carefully reviewing your account, we can confirm that there are currently no pending withdrawal requests reflecting on your profile. Kindly note that withdrawals cannot be processed until the required FICA verification documents have been successfully uploaded and approved, in line with regulatory requirements.An email was previously sent to you requesting that you upload the necessary verification documents. At this stage, we are still awaiting the correct documentation in order to proceed.We completely understand how delays can be upsetting, however this process is in place to protect both you and the platform. We kindly ask that you please upload the correct documents so that we may review and approve them as soon as possible. Once verification is complete, you will be able to proceed accordingly.We genuinely want to resolve this matter for you and assist you further. Please feel free to reach out to us directly should you require guidance on the required documents we are here to help.Kind regards.