Just the worst

The worst people running the worst business. I've been using them for a couple years, putting up with their unreliable and often late service.

A month ago, with one washing load, they managed to lose an item, damage another item and not deliver another item sent for dry cleaning (this wasn't communicated to me - it just didn't arrive with the rest).

When I confronted them about this, at first the owner David was apologetic and promised to refund me for the damage, and return the dry cleaning immediately. After promises of a 'direct payment to your account this evening', and then not delivering - he just straight up stopped responding to my mails.

It also took 15 days to return my dry cleaning - 13 days longer than promised - and only after having to constantly message to try to get it back.

The owner David clearly doesn't care about his customers and refuses to take responsibility, and Chris who seems to be in charge of operations is consistently, exceptionally, unhelpful.